Adobe Charged my account for 22.25 and overdrew my checking account.

New Here ,
Mar 15, 2020 Mar 15, 2020

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I was not aware of this charge. Is there a way I can get my money back?

 

Edit: I just checked my account and it says I can't cancel the subscription without paying a $40 fee!  I literally do not have the money to even cancel or keep up with the payments. I never wanted this subscription in the first place. Can someone please help get my money back?

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Account management, Billing, Creative Cloud, New user

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correct answers 1 Correct Answer

Most Valuable Participant , Mar 15, 2020 Mar 15, 2020
This is a public forum, not the link to Adobe support-other users here can't help with an account problemBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a pers...

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Adobe Community Professional ,
Mar 15, 2020 Mar 15, 2020

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That all depends on what you ordered and when you ordered it. 

Did you read the Terms when you joined? See below.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 15, 2020 Mar 15, 2020

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I did not and was not even aware I signed up for anything. I feel like I was just robbed of my money

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Adobe Community Professional ,
Mar 15, 2020 Mar 15, 2020

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Did you log-in to your Adobe account to see what you are paying for?

https://account.adobe.com/plans

 

If you think your bank card may have been compromised, contact your bank immediately.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Most Valuable Participant ,
Mar 15, 2020 Mar 15, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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