Adobe doesn't honor final subscription month even after taking final payment

Community Beginner ,
Oct 22, 2020

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So my situation is this.

 

I was planning to cancel my Adobe subscription at before the annual renewal which would be next month - November 22nd.

 

Today (October 22nd) Adobe took the final payment of that subscription, I cancelled the renewal after the payment was taken and they cancelled my subscription today(!) instead of finishing the subscription on renewal day next month.

 

When I raise the issue with customer service, they try to get me to sign on to a new subscription instead of honoring the final month I PAID FOR UPFRONT, because they have a technical issue.

 

So now my options are fork out almost twice the cost on a month to month payment to cover this month, or be forced to sign on for another annual subscription.

 

I'm so tired of this company and it's constant customer swindelings, Adobe broke contract it's as simple as that.

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1 Correct Answer

Adobe Community Professional , Oct 22, 2020
kglad Adobe Community Professional , Oct 22, 2020
try a different adobe rep.  they should be able to give you one more month if they agree you should have one more month.   using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (in the lower right)in the chat field, type AGENTbe patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Oct 22, 2020

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try a different adobe rep.  they should be able to give you one more month if they agree you should have one more month.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more