Adobe intend to fine me for cancelling account

Forum|Forum|6 years ago
February 10, 2020
7 replies
1407 views

Adobe are actually fining me 43 € for cancelling my annual account (after subscribing for several years) - this is incredible, specially in light of the subscription renewing AUTOMATICALLY. How do you change automatic renewal? - by cancelling your account, what a joke! I wanted to contact Adobe about this, but apparantly there is actually no way to contact customer support - you can only commnicate with a virtual assistant. Fine, Adobe, rob me of 43 euros but I will never pay another cent for your products.

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Correct answer LinSims

You see that link in the below picture? If you followed it when you purchased your subscription, you would be taken to this page, where it is very clearly stated that subscriptions automatically renew and provides the information about the cancellation fees. By buying the subscription, you agreed to both.

There is no option to opt out of that automatic renewal; I wish there were, but I consider it unlikely that Adobe will make that possible.

O

Onemore

Participant

I cancelled my account last month yet they still debited me for a whole month until it expires after 3 days.

something sure does stink here.

Jeffrey_A_Wright

Legend

Onemore, I am still showing that you have an active Acrobat DC membership under the e-mail address you are using to post to this public discussion forum.

If you wish to cancel your membership, then please follow the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html which will allow you to complete the process yourself in most countries. If you are unsuccessful, then begin a chat session at https://helpx.adobe.com/contact.html.

Unfortunately, I am showing no case history under the account you used to post to this public discussion forum. Our chat team is always available 24 hours a day and seven days a week for account-related issues, but there are no records of you ever contacting us. If you do receive a message that our chat team is unavailable, then please use a different computer, smartphone, or tablet to begin the interaction.

Nancy OShea

Community Expert

What boggles my mind is that people blindly join an annual plan without reading the terms they agreed to. You want to avoid penalty fees? Wait until the 12th month to cancel. Or simply join the higher priced month-to-month plan which allows you to cancel anytime without penalty. Your choice.

Nancy O'Shea— Product User & Community Expert

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RjL190365

Legend

And actually, the month-to-month plan is already priced a whopping 50% higher than the default annual plan paid monthly to begin with. Thus, by the time that the OP were to have canceled, the subscriber with the month-to-month plan might have paid a lot more money overall than if he were to have canceled an annual-plan-paid-monthly early, even with the termination fee. This is why the month-to-month plan is only a decent value for those subscribers who absolutely intend to terminate a subscription no more than five months after the initial sign-up. If this cancellation occurs starting with the sixth month of a month-to-month subscription, then the subscriber will have paid more money in total than if he is to cancel an annual plan paid monthly, even though the latter is subject to the early termination fee (which I included in the total cost comparison between the two).

This is exactly why at the end of my current subscription year (due on November 24 of next year), I will be canceling my current plan between October 24 and November 6, and switching to an annual plan prepaid instead. I will have to pay $600 plus tax upfront for this plan, but if I try to cancel again before that year is up for renewal, my subscription will simply not renew (as in what I will have paid will be nonrefundable, but my subscription will continue until the end of the current subscription plan year).

T

Test Screen Name

Legend

It's interesting. If the program DIDN'T auto renew I think we would see a hundredfold the complaints from people who forgot to renew and found themselves locked out of their software until they somehow managed to renew. This seems to be considered a normal and reasonable way to do business: many utilities, and magazine subscriptions work in exactly this way. The terms seem to be pretty much the same (auto payment after trial, auto renewal, no discount if a long term offer is cancelled early) as a subscription to "Which" - well known as the UK's comsumer champion against all unfair practice...