Adobe says expired, but I pay monthly

[MLSQFC]

I have it set up to pay for Adobe on a monthly basis, however it keeps tells me my trial has expired and closes the app. I verified once more that the payments are still being made successfully and they are.  What do I need to do to get this resolved?  

[Wilder.Bolaños]

Hello,

Have you already logged out and logged in again in the Creative Cloud Desktop ?.

Did you verify your account at Adobe.com and do you have an active plan?

https://account.adobe.com/plans

You can communicate with support via Twitter, you can be more successful by this means.

https://twitter.com/AdobeCare

[Nancy OShea]

Assuming your plan is active and payment details are current.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[Beth5E49]

I have the same issue and we should not have to do this EVERY MONTH...yet we do. Very frustrating and time-consuming to have to "fix" this issue every month even though our credit card has been charged. PLEASE FIX THIS SO WE DO NOT HAVE TO DO THIS EVERY MONTH!!!!

[Jana308320251pd8]

I have the same issue now it's 2024 what should I does it  still have the same way of solving or is there anything different now?

[kglad]

you can check your account, https://account.adobe.com

and you can contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

@Jana308320251pd8,

See help article below:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html