can't view and download my bills

New Here ,
Jun 29, 2020 Jun 29, 2020

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I can't access my billing history, what to do?

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Account management, Billing

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Adobe Community Professional ,
Jun 29, 2020 Jun 29, 2020

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Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 15, 2020 Jul 15, 2020

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LATEST
Hello,

Still can’t access my bills… please sort this out…



--
Met vriendelijke groeten, Dik Hendriks

Hendriks grafische vormgeving / webdesign
(06) 24 38 89 34

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Adobe Community Professional ,
Jun 30, 2020 Jun 30, 2020

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Do you have an active individual account?  Try using a different device or browser that accept cookies and does not have script blockers.  Please log-in to your account below.

https://account.adobe.com/billing-history

If you still need help, scroll down to Contact Adobe on the same page.  In the chat box, type Billing Agent followed by enter key.

 

For Teams & Enterprise accounts, use your admin console.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Jul 01, 2020 Jul 01, 2020

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So in the View Plan Details page of your account what is showing under the section "Billing History"?

Post a screen shot of that page and section.

 

Also as far as copies of the charges for your Adobe subscription all of that should also be on your Credit Card Statement and or whatever other payment method you might be using. Look there.

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New Here ,
Jul 01, 2020 Jul 01, 2020

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There are no invoices listed…



(Personal Info removed by Moderator)

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LEGEND ,
Jul 01, 2020 Jul 01, 2020

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Is this an Individual subscription plan or a Entprise or Team plan?

 

In any event you should contact Adobe directly through the Chat system.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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