Cancel subscription- FAQ's - Adobe Support Community

Report · Feb 19, 2021

Recently, we have come across a lot of users usually confused about a few Cancellation terms & conditions.

We have listed below a few FAQs that will help you understand Adobe's terms & policies for subscription cancellation.

Q1 How can I cancel my Creative Cloud subscription?

You can cancel your subscription through your account page or by contacting support

Q2 Can I temporarily suspend/cancel my subscription?

Unfortunately, there is no option to cancel or suspend a subscription temporarily

Q3 How do I renew the subscription?

Q4 How can I turn off the auto-renewal for my subscription?

In order to turn off auto-renewal, you will have to cancel your subscription. Please see: https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings.html

Q5 How do I get a full refund if I want to cancel my subscription?

If you cancel within the first 14 days of your initial order, you can get a full refund of the amount paid
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Q6 What happens if I cancel after 14 days?

If you cancel after 14 days of the initial order, your payment is non-refundable and you may be charged a cancellation feehttps://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Q7 What happens to my Creative Cloud storage after cancellation?

After you cancel your Creative Cloud subscription, you no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription

Q8 How to delete my Adobe account?

If you wish to permanently delete your Adobe account, make sure you don’t have an active subscription. You will also lose access to any files in the cloud.

Hope the above questions help!

Thanks

Kanika Sehgal