cancellation fee

[sayedibrahim]

i was told by online chat with adobe help line that i will not be charged for cancelation fee but stilll late in eveing cancelation fee of USD86.57 was take from the account.

[Manan Joshi]

For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

[Dj_Creative_Enthusiast · Accepted solution]

Hi, 

Thank you for posting your query here.

As I understand correctly, you had a chat session with Adobe Support wherein it was confirmed that you will not be charged cancellation fee, however your account has been charged with a Cancellation fee.

Please do not worry, in this case kindly initiate a chat using the same Adobe account you were logged in earlier and Adobe Support Team can refer to the previous chat transcript and help in creating a manual refund request (as it was already confirmed earlier). 

Since this is a public forum, we do not have the access to your account information and cannot confirm the payment charges. Please Click on the following link : https://helpx.adobe.com/contact.html and intiate a chat with Adobe Support Team.

Thank you. 

[sayedibrahim]

This is been resolved. Thank you 

[Dj_Creative_Enthusiast]

Great to hear that it has been resolved.

Please take care!