I want to cancel my subscription but somehow, there were some changes on my account and my monthly plan became an annual plan, with mensual fees. It's not the first time I cancelled a plan but never had to pay fees about it because the plan wasn't annually. I'm using the same plan I used before so why is it different now? I don't recalled that it was an annual plan 2 months ago. Why can't I cancel my plan now without having to pay cancellation fees? Two months ago, I wanted to cancel my plan and there were no cancellation fees because my plan wasn't an annual plan, so a contract to you.
if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right) in the chat field, type AGENT be patient, it can take quite a while to reach a human
Perhaps it was an annual plan, paid monthly. Most of them are. So you promise to pay for a whole year, but Adobe generously charge you only half the remaining year's subscription if you want to break your promise.
Did you try to cancel and were given a free two months? This often happens. At the end of the free perioud, your annual plan restarts for a new year.
So, unless you specifically signed up for the more expensive monthly plan (with the ability to cancel at the end of any month without any fees) you have an annual plan with monthly payments
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