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Double billed for Premier Elements and no one to refund me

New Here ,
May 06, 2020

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My recent purchase of Premium Elements for $111 USD was charged twice to my credit card and I need to find someone to refund one of them. Waited on a chat for hours and nobody ever responded.

 

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Double billed for Premier Elements and no one to refund me

New Here ,
May 06, 2020

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My recent purchase of Premium Elements for $111 USD was charged twice to my credit card and I need to find someone to refund one of them. Waited on a chat for hours and nobody ever responded.

 

Topics

Billing

Views

239

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 06, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
May 06, 2020

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Thanks! I did everything you suggested already. The chat link just froze . Every time I clicked the link to report an problem I got an error message that suggested it was their problem. The Adobe support link suggested that I could find support here and it was a quicker way for them to respond. I doubted that but it was the only option I had left.

 

 

 

 

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Adobe Community Professional ,
May 07, 2020

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Where did you buy Premiere Elements?

In any event the people to talk to is your Bank and or CC company.

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