Participant

Answered

Help im scared [mistakenly subscribed to student plan]

Forum|Forum|5 years ago
March 12, 2021
4 replies
5327 views

I mistakenly paid for a student plan becuase of the crazy markdown price monthly 19.99 im not a student and worried what will happen to my bank.... how do i cancel the plan... i tired phone support but it hung up for some reason while on hold..

Correct answer Nancy OShea

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours in your region.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

O

olesya_yael8187

Participant

Dear Adobe Support,

I mistakenly subscribed to Acrobat Pro by accident and canceled it. I was charged 385 NIS even though I never used the service.

Please cancel this fee.

Yael Msika

[email removed]

kglad

Community Expert

@olesya_yael8187

what was your trial start date?

what was your cancellation date?

Kanikas

Community Manager

Hi olesya_yael8187,

We are here to help you. We charge a cancellation fee when you cancel a subscription after 14 days of the initial order. You may refer the terms here for more details: https://adobe.ly/4cOGBMp;

You can get in touch with support for help:https://adobe.ly/3YkQZFN

Thanks
^KS

Nancy OShea

Correct answer

Community Expert

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours in your region.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, you need the link to Adobe support, not other users
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T

Test Screen Name

Legend

You may well be committed to pay for the year, but unable to use it because you signed up under false pretenses. Not sure if there's a lesson there.

zacharyp44245124Author

Participant

Trust me after i got it cancled I learned my lesson. Plus my lesson wasn't about false pretenses sounds liek you think i did it on perpose when i actually did it unknowingly. It was about being carefull and reading everything on the screen thats what i learned. Just thankful i noticed it 30 mins after signing up to it and not later down the road.

jane-e

Community Expert

You can cancel with a full refund within 14 days of subscribing and you say you did so within 30 minutes. All the same, you will want to confirm with Adobe that the cancellation went through. Contact Customer Care at the link you were given and ask for a case number so you have confirmation. And check your credit card statements for the refund.

~ Jane

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