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New Here ,
Mar 02, 2021 Mar 02, 2021

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I'm honestly shocked by what is happening.
Yesterday I contacted support. I use two subscriptions on different mails, I asked to combine them into one. As a result, one subscription was deleted and they billed me to pay for an annual subscription, and they say that we cannot return it to you. Take and buy a new one. What does it mean?

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Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 02, 2021 Mar 02, 2021
i don't have access to your conversation, but from what you describe, you asked for your two subscriptions to be converted to one subscription.   adobe obliged by cancelling one of the two so you now have one subscription, as requested.   what's the issue?

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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i don't have access to your conversation, but from what you describe, you asked for your two subscriptions to be converted to one subscription.

 

adobe obliged by cancelling one of the two so you now have one subscription, as requested.

 

what's the issue?

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New Here ,
Mar 02, 2021 Mar 02, 2021

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All good 

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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good to hear.

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