How do I get a free subscription due to the virus?

New Here ,
Apr 30, 2020 Apr 30, 2020

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Corona 19 Free event request please.
I connected to the customer center several times, but there was no reply.

 

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Billing, Creative Cloud

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access.
THIS HAS TO BE SET UP THROUGH THE SCHOOL
https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

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Engaged ,
May 01, 2020 May 01, 2020

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If you are a teacher or a student you can use the Adobe creative apps for free.

But you need to get that done from the school or university you study at.

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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"If you are a teacher or a student you can use the Adobe creative apps for free."

That is not true. Students and teachers can purchase a license at an educational price, or the schools can make the purchase, in which case the school's IT department needs to be contacted.

 

Details are in links elsewhere in this thread.

 

~ Jane

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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Maybe it's symantics, but I don't think it can be called "free" when the school has purchased a license and Adobe has graciously allowed students and faculty who cannot get to labs that are closed due to the pandemic to use the software at home for a specified period of time.

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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Adobe provides access from home to students and teachers when certain conditions are fulfilled. The school needs to have a classroom license. This is only to allow home schooling as a replacement of the Adobe lab classes. It's not a general availability. Adobe helps during the corona crises, but I don't think that it is a free ride...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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LATEST

"If you are a teacher or a student you can use the Adobe creative apps for free."

Ruskin_F,

Only if the school had:

  a) an appropriate agreement with Adobe BEFORE the Covid-19 pandemic. 

  b) students & faculty previously used latest Creative Cloud products in campus labs, etc... 

  c) provisions have been made for home access ahead of time. 

 

Effected persons should contact their school's IT dept for details.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student at institutions that give students access to Creative Cloud apps through on-campus computer labs. For those educational institutions, Adobe is enabling students to work remotely through May 31, 2020, through a temporary "at home" access. This has to be set up through the school.

https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

Adobe is also providing free 90-day trials/access to Connect, which is their web conferencing service. This is available to individuals and businesses and educational institutions. The trial limits the number of people who can participate in a web conference.

https://www.adobe.com/products/adobeconnect/trial.html

Be very careful to read the license agreements and any information on terms before accepting the license for the trial. It is your responsibility to cancel the trial before it ends if you do not intend to subscribe. Adobe automatically starts billing you once the trial ends, and Adobe also automatically rolls subscriptions over each year. Many subscription plans have an introductory pricing that is only good for the first year; the price will increase after the end of that year. Adobe runs sales from time to time with an introductory pricing for subscription plans but, again, the price increases once the introductory year ends.

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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See links below.

Adobe's response to Covid-19

 

Adobe enables distance learning globally...

 

FREE access to Adobe Connect (web conferencing software) for 90 days.

 

Special Customer Programs

 

Q:  Are you a student or teacher who has Creative Cloud access on campus but not at home? 

A:  Contact your school's IT dept for instructions.

 

Q:  Are you a current paying subscriber in financial crisis?  

A:  Please log-in to your account below with your paid ID and password.
https://account.adobe.com/plans
Scroll down to Support on the same page and click on Contact Adobe.   Requests for payment deferment are handled on a case-by-case basis.

 

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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To complement: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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Q: What's included in FREE membership?

A:  See below for details --

https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.html

 

Free membership benefitsFree membership benefits

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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