I have two plans of All Programs Creative Cloud by misstake?

New Here ,
Nov 24, 2020

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Hello

I can see on my account under my plans that I have two annual plans of Creative Could All Programs, both started at the same date 7 oct 2020. There must have been some misstake when I signed up for this as I only need one of them. 

Can someone please help me how I can cancel one of the annual plans without needing to pay for the rest of the 10 months (subscription ends 7th oct 2021)

Regards

Marcus Groszman, Sweden

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Adobe Community Professional ,
Nov 24, 2020

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Hello @Marcus5C65,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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