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(LOCKED Duplicate post) Problems with the pre-paid annual plan

New Here ,
May 16, 2020 May 16, 2020

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Hello, 

 

I have purchased a pre-paid annual plan of Adobe. The process was successful at first & the money was withdrawn from the bank for the completion of the payment procession. 

 

After few days, the bank called and said that the payment was not processed & that the money was put on-hold. 

 

Can you please fix this problem? Or contact me?

 

My email is (Email Addess Removed by Moderator)

 

Thank you.

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Billing, Creative Cloud

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LEGEND ,
May 16, 2020 May 16, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

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