Need to swap primary email to a deleted account

Community Beginner ,
Nov 18, 2020

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I needed to change my primary email address for the Adobe account before I buy the subscription, so it stays with the desired email address.

 

However I realized that at some point in time, an account was created with the target email address.

 

So I went ahead and deleted that entire Adobe account. It's been 48 hours since, and it still says "Email already used."

Screen Shot 2020-11-18 at 5.39.34 PM.png

 

As per this help article, I should have simply added suffix like "+old" to my spare account's primary email and went ahead with the change in the main account.

 

However now what's done is done, I need to figure out a way to fix this. One guess is that the account deletion is still in the pool and once that happens it should work, but there's no ETA on that.

 

TL;DR Have two accounts. Wants to use primary email of the second for the first. But ended up deleteing the second account and now is stuck.

 

Any help will be appreciated.

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1 Correct Answer

Adobe Community Professional , Nov 18, 2020
kglad Adobe Community Professional , Nov 18, 2020
i'm not sure that can be fixed but, if it can, you'll need adobe support's help: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (in the lower right)in the chat field, type AGENTbe patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Nov 18, 2020

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i'm not sure that can be fixed but, if it can, you'll need adobe support's help: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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excitive AUTHOR LATEST
Community Beginner ,
Nov 26, 2020

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Thank you, I did that actually and according to them only after one month they can reactivwte my old account to swap emails with. I shouldn't have been too impatient to delete to account.

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Most Valuable Participant ,
Nov 18, 2020

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I think you are making a very big assumption that an account may be reused after deletion. It may be locked forever, for data protection and other reasons.

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excitive AUTHOR
Community Beginner ,
Nov 26, 2020

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Actually I chatted with an support and they told me that after one month the account can be reactivated.

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