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Participant
November 18, 2020
Answered

Need to swap primary email to a deleted account

  • November 18, 2020
  • 2 replies
  • 1504 views

I needed to change my primary email address for the Adobe account before I buy the subscription, so it stays with the desired email address.

 

However I realized that at some point in time, an account was created with the target email address.

 

So I went ahead and deleted that entire Adobe account. It's been 48 hours since, and it still says "Email already used."

 

As per this help article, I should have simply added suffix like "+old" to my spare account's primary email and went ahead with the change in the main account.

 

However now what's done is done, I need to figure out a way to fix this. One guess is that the account deletion is still in the pool and once that happens it should work, but there's no ETA on that.

 

TL;DR Have two accounts. Wants to use primary email of the second for the first. But ended up deleteing the second account and now is stuck.

 

Any help will be appreciated.

This topic has been closed for replies.
Correct answer Test Screen Name

I think you are making a very big assumption that an account may be reused after deletion. It may be locked forever, for data protection and other reasons.

2 replies

Test Screen NameCorrect answer
Legend
November 18, 2020

I think you are making a very big assumption that an account may be reused after deletion. It may be locked forever, for data protection and other reasons.

excitiveAuthor
Participant
November 26, 2020

Actually I chatted with an support and they told me that after one month the account can be reactivated.

kglad
Community Expert
Community Expert
November 18, 2020

i'm not sure that can be fixed but, if it can, you'll need adobe support's help: using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

excitiveAuthor
Participant
November 26, 2020

Thank you, I did that actually and according to them only after one month they can reactivwte my old account to swap emails with. I shouldn't have been too impatient to delete to account.