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just purchased the student package of adobe CC. I recieved an email telling me by order would be processed within 24 hours and I would not be charged until complete.
I have already been charged but when logging into my account there is no evidence of me having purchased this product and I cannot install any of the adobe products.
Are you using the email address on which you get the Adobe email to log in as well?
I believe so yes. I'm just using my student email as that was required to buy the student package and I did recieve a conformation of purchase to that email aswell.
This is a public forum, not the link to Adobe support-other users here can't help with an account problemBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html.Also - beware of answering anyone who sends you a private messagehttps://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...