Phone calls regarding License - legitimate or fraud

New Here ,
Nov 19, 2019

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Hello! I'm receiving phonecalls by an Adobe spokesperson regarding my licence.
The conversation is in French, while I'm speaking Dutch and English seems not to be an option.
So it's really hard for me to understand. Although in the initial conversation, all seemed to be ok with our subscription, another followed by the same person. I asked to send an email cause that's easier to understand. I had to give my email, which I thought was weird. Adobe should have all my details, why calling because of a single subscription? I'm wondering if this is legitimate. Should I worry? Is it commercial act by a third party? Does Adobe rings customers regarding changing subscriptions etc.

Thank you if someone could clear this up,
Jeroen

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Most Valuable Participant ,
Nov 19, 2019

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Hi Jeroen,

 

Yes, Adobe should definitely already have your email address, since you say you are an active subscriber and your email is what your Adobe ID login uses.

 

If you are unsure of any caller from any company, then the best thing to do is get the person's name, title, and their contact information (telephone & address), and then google that information to look it up and confirm authenticity, before giving any further of your own information.

 

No matter who is ever calling from any source, it's always best to get and confirm their info before sharing any of yours.

 

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Adobe Community Professional ,
Nov 21, 2019

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I would say it's definitely a scam call. Adobe only calls after you've talked to, for example, adobe customer support and agreed on a call back.

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