PLEASE CANCEL MY SUBSCRIBTION

New Here ,
Mar 04, 2020 Mar 04, 2020

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Dear Adobe Team,
I need to cancel my subscription NOW. I have tried to cancel it by myself before and i have failed. First of all, it doesn't even work, i haven't used it even once yet you still continue to take money from my account. I only wanted it for the trial period. Secondly, there is no email or phone number on the site that customers can complain to, nor an actual "cancel subscribtion" button
I'm not happy at all. 
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Billing, Creative Cloud, New user

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correct answers 1 Correct Answer

Most Valuable Participant , Mar 04, 2020 Mar 04, 2020
We are not "Adobe team". We are Adobe users like you. You need to contact Adobe. There is no email but you can use Chat (type AGENT). The chat icon is bottom right of many Adobe web pages. No, I don't think it's obvious either.

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Most Valuable Participant ,
Mar 04, 2020 Mar 04, 2020

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We are not "Adobe team". We are Adobe users like you. You need to contact Adobe. There is no email but you can use Chat (type AGENT). The chat icon is bottom right of many Adobe web pages. No, I don't think it's obvious either.

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Thank you, this helped. Had to pay a whole lot of money to deactivate, and i was happy to do so. Im not happy with how Adobe operates. 

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Adobe Community Professional ,
Mar 04, 2020 Mar 04, 2020

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Go to your Adobe Account. There should be a row called "My plans" with an active plan (or click here to see your plans).
Do you see a "Manage plan" button there?

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Thanks Maurice but this did not work. I clicked on the "Manage plan" button but there was no "Deactivate" / "Cancel Subscription" button anywhere on that page. All they show is how much they are billing you every month and if you want to "Continue with that plan". 

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