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RINNOVO NON AUTORIZZATO

New Here ,
Jul 31, 2020

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Ho eseguito la prova gratuita di adobe stock perchè mi serviva una singola foto, alla fine del mese il tasto per annullare il piano era bloccato e sono riusciti a prendermi 36 euro, che mi servivano tralaltro, e quando sono andato per vedere se adesso il piano fosse annullabile mi dice che dovevo pagare 200 euro. Non ho autorizzato il rinnovo e quando volevo eliminare il piano non me lo ha fatto fare prima del primo pagamento.

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RINNOVO NON AUTORIZZATO

New Here ,
Jul 31, 2020

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Ho eseguito la prova gratuita di adobe stock perchè mi serviva una singola foto, alla fine del mese il tasto per annullare il piano era bloccato e sono riusciti a prendermi 36 euro, che mi servivano tralaltro, e quando sono andato per vedere se adesso il piano fosse annullabile mi dice che dovevo pagare 200 euro. Non ho autorizzato il rinnovo e quando volevo eliminare il piano non me lo ha fatto fare prima del primo pagamento.

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LinSims LATEST
Adobe Community Professional ,
Jul 31, 2020

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Let me move this to the Account, Payment & Plan forum for you, where you are more likely to receive an answer to your question.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with account issues. 

 

If you signed up for a free trial, you did, in fact, authorize the renewal. That is part of the terms you agreed to.

 

For some countries, you have to contact Customer Support to cancel. Yours may be one of them. However, this is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

 

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