Hi! So I just registered my Wacom Intuos Pro (Medium) on their site and they gave me a code to receive 2 free months of adobe services. Wondering if anyone else has gone through this? I already have an Adobe subscription and I impulsively redeemed the prepaid membership just now. So I figured I should cancel my paid one which still states I'll be charged that plan on my regular billing date regardless of the other plan with two free months of the same services? I'm lost on what to do here any advice would be appreciated.
Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.
Canceling a subscription before it ends incurs a cancellation fee, which may cost you more the savings you'd get for having "2 free months", especially if, as I suspect, that 2 free months requires that you sign up for a subscription.
If you used the same Adobe ID for the offer as you did for your current subscription, it's possible that those two months were just added on to the subscription so you'd get 14 months for the price of 12. If you used a different Adobe ID, you may find yourself paying for 2 subscriptions once the 2 free months is up.
In either case, you will need to talk to Adobe customer support. If you used the same ID, they can confirm if you are getting 14 months for the price of 12. If you used a different ID, they may be able to move it over so that you don't find yourself with two subscriptions.
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Click the following to contact Adobe customer support staff for help:
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.
You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.
Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.