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November 26, 2019
Question

Your Adobe ID Password has changed

  • November 26, 2019
  • 2 replies
  • 1370 views

Hi 

 

We are recieving a lot of emails from users asking if the below email is genuine can anyone on adobe confirm? I have attached a screenshot to review. 

 

Thank you 

 
This topic has been closed for replies.

2 replies

jane-e
Community Expert
Community Expert
November 26, 2019

Hi

Forward your email to phishing@adobe.com. Adobe can confirm it for you there.

https://helpx.adobe.com/security/alertus.html

 

You might want to include the full headers. They show all the information.

 

Jane

 

Legend
November 26, 2019

It's impossible to say whether a particular email is genuine, because the most damaging attacks come in the form of messages that look exactly like a genuine message, and a useful and valuable one too (because, if you did not change your password, this means someone has hacked into your account). A real analysis would have to look at the mail headers, but we don't have a reference to know what headers to expect from Adobe. However, it looks reasonable. Have your users actually changed their password, though? If not, it may be an attempt to get the user to connect to a fake customer support team.