Skip to main content
Participant
July 24, 2023
Answered

Acrobat - 2023 Changes Are Beyond Awful... Or Is It Just Me?

  • July 24, 2023
  • 58 replies
  • 36160 views

Who thought it a good idea to change nearly everything at once?

 

Guess what - most of us are working for a living and don't have time for hours of tutorials and having to sift through support forums to find out how to use software that has been one of the back-bones of our work-flow.

 

As a designer working in the construction industry, along with being a skilled graphic designer, (you name the Adobe product, I have probably used it)  I have found Acrobat to be an excellent, can't live without tool over the years, but this new version has hidden every bit of functionalityy that I personally need.

 

Am I asking for help here? No. I simply don't have time to mess around while some hotshot new designer celebrates his/her/it's new internal slaps on the back for a job 'well done' at Adobe, and the team scrabble around to answer some of the complaints. 

 

To say I am dissapointed, is an understatement. 

 

Before anyone says it, there are always complaints when software interfaces are changed. But mostly these are rolled out as minor changes, that after a bit of grumbling, people learn and accept, and everyone understands why software must develop.  Not wholesale changes such as these..

 

I have been using Bluebeam Revu recently in tandem with Acrobat, and I am gutted to find myself having to turn to it rather than the Adobe that I have used and loved for decades.

 

So here are just a few gripes...

 

No longer can I automatically zoom in and out using a mouse wheel. Presumably there is a way of 'turning this on' hidden away in the depths of the many sub menus. Or does the sdesigner only use a tablet?

It's a basic function that makes it a useable tool, so why is it turned off. Now I have to look in opposite corners for the Pan tool and the Zoom functions. What was wrong with the hovering menu at the foot of the page with all the tools to hand? The select, zoom and pan tools are the three most useful tools to have readily available. It is almost as though the person / peeps who has/have re-designed it, doesn't use it personally. Except perhaps to read a copy of their latest comic.

 

I can't be bothered to continue and resent needing to.

 

The question is... do I stay or do I go?

 

Give me a really good reason to stay Adobe.. Please.

 

 

Correct answer Patrick31582352vq9r

Just a post to concur. 

Thank goodness they provided, and I finally found, the option to revert to "old adobe".   I was struggling w/ the new markup tools which really slowed down my progress for a few weeks.  I thought I could get used to it... but no, all my easy markup tasks are still much more cumbersome.   Why can't "escape" button close out the tool you're using (text box...)?  Nope, lets just keep adding text boxes everytime you click until you click on a new tool? 

58 replies

Participating Frequently
December 30, 2023

I too am having a LOT of trouble with Adobe Acrobat Pro.  I have been using it for years to combine multiple pdf files into 1 document, and it has always recognized its own bookmarks.  Now it leaves out at least 2 files every time I try combining multiple files into 1 document, it only recognizes the top level bookmark of the second document merged and leaves out all of the other bookmarks, and it is randomly inserting blank pages throughout my merged document.  I am currently looking for other programs, as I work 12 to 16 hour days, and I don't have time for all this mess.

Bevi Chagnon - PubCom.com
Legend
December 30, 2023

Remember...

Let Adobe know:

You can voice your opinion about the new interface at UserVoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t... 

 

Be sure to leave a comment about your experience with the new interface. They need to hear from us users.

 

FYI, UserVoice is Adobe's official website where it reads and takes into account suggestions and complaints from users of its various products.  On the other hand, this community forum is a user-to-user help forum and information posted here rarely reaches ears or eyes at Adobe.

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
Participant
January 5, 2024

I agree, our team works with Adobe all the time and our IT team globally cannot fix the issues. Our lag time sometimes exceeds a minute to even open an adobe file, the smoothness and ability to find anything in the taskbars has changed to such a degree that it is not comprehensible for typical users to relearn a complete system with no guidelines on how it works. 

Adobe, you should be ashamed thinking that this was well thought out and to do something where the cons out weight the benefits. 

I am sure most of the comments issued on here are from avid and professional users of your software. 

Please fix the issues, it is creating delays in productivity. 

Robert DeVries. 

Participant
December 20, 2023

I have been so annoyed by the updates. I hate having to complete forms now and add text and that's a simple task.  I literally am so frustrated I had to google to see if I'm alone.  It's awful now.  Going back to the old Adobe. 

Blazethe1st
Known Participant
December 6, 2023

Yep it is truly awful to use. I have tried for last few months to give it a go and I absolutely hate it. It is not intuive to use whatsoever. Total fail and have cost me hours of lost prouctivity. Thanks Adobe.

Participant
November 24, 2023

I am extremely disappointed with the latest Adobe Acrobat update. The constant crashing is unbearable, and the OCR functionality has deteriorated compared to previous versions. I am urgently seeking guidance on how to revert to an earlier version, as I've resorted to using Acrobat on an older machine due to the poor performance of the current version. The user interface is a major step backward – it's cumbersome and requires excessive clicks to accomplish simple tasks. The beauty of simplicity seems to have been completely overlooked. The updates seem to degrade the software rather than improve it, which is baffling. Another serious issue is with scanning; frequently, my scans vanish or pages go blank during OCR processing. This makes the software unreliable and a risk to use. I find myself having to backup every document before using OCR, as it's unpredictable what the outcome will be. Additionally, the 'enhance PDF' feature is malfunctioning, often duplicating the letters in words unexpectedly. I'm astonished that Adobe would release such a flawed update and hope these issues are addressed promptly. At least, allow us to go back to the previous version.

Participant
November 24, 2023
Bevi Chagnon kindly gave this solution earlier in the chat:


You can revert to the previous interface:

* File menu (the new Hamburger menu in the upper left) or under the View menu on Apple.
* Disable New Acrobat.


Sent from Outlook for iOS<>
OisinFrost
Participating Frequently
November 7, 2023

Adobe has just become completely unuseable.  Even a small file now causes my 64bit version to just hang. I've never been so frustrated. Seriously? What have you developers done, to something that used to be useable? 

Bevi Chagnon - PubCom.com
Legend
November 7, 2023

There aren't very many folks that have said they LIKE the new interface. And thousands that HATE it!

 

If you want to disable the new interface (which Adobe calls the "modern" interface) and revert to the "classic" one that works, follow the instructions in this related, detailed post.

https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807

 

Also let Adobe know your thoughts at https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-the-2023-user-interface-in-acrobat

 

 

|&nbsp;&nbsp;&nbsp;&nbsp;Bevi Chagnon &nbsp;&nbsp;|&nbsp;&nbsp;Designer, Trainer, &amp; Technologist for Accessible Documents ||&nbsp;&nbsp;&nbsp;&nbsp;PubCom |&nbsp;&nbsp;&nbsp;&nbsp;Classes &amp; Books for Accessible InDesign, PDFs &amp; MS Office |
Participant
November 9, 2023

Thank you for this, I hope it works. Absolutely stunned that this company that charges so much money/month to use would launch such an abysmal "upgrade" to what was a reliable product. Horrendous. I am certainly opening my eyes to other options.

Participant
November 7, 2023

Can I down vote?

OisinFrost
Participating Frequently
November 2, 2023

100% agree!!! It's got to the point, that I'm only using Acrobat for header & footers or when I absolutely HAVE to. Every time I open it up, it hangs, crashes, churns, it no longer recognizes changes so I have to insert a text letter and then it'll recognize a change has been made and save everything, it's nearly unuseable I'm itching to unistall it and fully go to another product (which I am using without trouble, for all the markups and free-hand technical drawings I do). Nothing is intuitive. You used to be able to select tools  from anywhere - not anymore. It's just plain unusable.

Participant
October 31, 2023

+1 for everyone complaining on here.

I reckon the new version has crashed and frozen on me more times since installation then in the previous ten years combined.

My requirements for PDF editing and creation are pretty straightforward, so now you've made it harder to achieve what I need to and made the product more unstable, why would I continue to use Acrobat Pro ?

These changes were unasked for, and literally make no sense, as they will just drive users to your competitors.


 

Participant
October 26, 2023

Oh my goodness... I agree. This is absolutely awful! I do not understand why companies feel the need to completely revamp an app or software and leave their longtime customers hanging in the dust, expecting them to deal with all the changes. This new layout is awful, nothing makes sense, and easy features are hidden or gone all together.  What happened to all the great buttons that were so easy to find and easy to understand? Seriously, this layout is absolutely horrible. Why move everything to the other side? Yesterday, I tried to improve the quality of the PDF and gave up after 10 minutes of searching where that feature went, because I could not find it. Like David said, who has time to completely relearn a new software? I was extremely upset when I updated the app to find this new version.  Luckily, I found a way to re-install the old version. With that said, how about doing market research what your customers would like? How about gratually updating an app by integrating new features in steps over a period of time, instead of redoing everything at once? Anyway, I am glad that I am not the only one who feels this way.  Please be considerate of customer needs.