Acrobat 2023: How to revert to classic GUI user interface

[Bevi Chagnon - PubCom.com]

ADOBE: Do not delete or merge this conversation thread.

This post is to consolidate the information from dozens of other posts about how to revert to the previous user interface in Acrobat.

It consolidates the information users need to know.

When Acrobat is updated to version 2023, it replaces the traditional user interface that's been in place for the past 20+ years with what Adobe is calling the "Modern Viewer," which has some severe technical problems (missing utilities) and a complete relocation of familiar tools, menus, and quick access tool bars.

In Windows Acrobat:

1. Locate the "hamburger menu" in the upper left corner (3 horizontal bars where the old "File" menu used to be).
2. Select Disable New Acrobat.
   
   

The hamburger menu in new Acrobat-Windows.

In Mac Acrobat:

1. From the View menu at the top, select Disable New Acrobat.

Thanks to Gary_SC for this Mac screen capture.

Let Adobe know:

You can voice your opinion about the new interface at UserVoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t... 

Be sure to leave a comment about your opinion and experience with the new interface. They need to hear from us users.

FYI, UserVoice is Adobe's official website where it reads and takes into account suggestions and complaints from users of its various products.  On the other hand, this community forum is a user-to-user help forum and information posted here rarely reaches ears or eyes at Adobe.

Learn about the new interface:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html

Hope this post helps you quickly get back to work!

[Cliff Thier]

The new interface is a big step backwards for usability. Furthermore, the new UI doesn't bring over any tool customizations that a user has added. Whatever problems there were with the old UI, they were minor, so I cannot understand why Adobe felt it necessary to blow it up and force users to spend significnat time to learn how to interact with a brand new and radically different and limited interface. 

[Patrick28719251ayum]

FYI - Just want to let the Adobe team know that the "new look" did NOT go over well in our office. We have about 21 users and when I told them how to switch back to the original interface I got a collective "Thank you!". And it fixed the "quick print" issue one user was having. 

[Tariq Ahmad Dar]

@Patrick28719251ayum 
Appreciate your time and sharing your feedback with us. To let you know we are aware of the Quick Print issue and the Product engineering team is working towards the fix. 

~Tariq

[Gretchen326493239af8]

While you're at it, scrap the new UI. It isn't an improvement. If there are things that are meant to be an improvement, be specific and let us know, because most of us are not seeing them. Don't just give us platitudes about "notable changes you'll get used to one day...in all that extra time you have to relearn our software" (or something like that). 

[gary_sc]

Hi Tariq,

Here's another

https://community.adobe.com/t5/acrobat-discussions/new-acrobat-changes-position-of-panes/m-p/1412781...

So far, I've yet to see: "Ah Finally, they put things in the places they should have been!"

[carlh2798887]

The easiest way to fix this issue is to just do away with the new interface completely and go back to the old GUI. The new GUI is the least intitutive GUI update I have seen since I've been a computer user, and that's saying something given the junk updates that Google puts out.

[telred18]

'Disable new Acrobat' didn't appear in my Mac's Acrobat View menu (Mac Studio, M1 Max, 32GB) so that helpful option wasn't available to me. I had to revert to an earlier version anyway because of plug-in incompatibility. All our Macs are now set not to automatically update Acrobat!

[Tariq Ahmad Dar]

Hi @telred18 

Sorry for the trouble.
For Mac users, disabling the 'New Acrobat' is under the View Menu. If you didn't have the option, it means your application had the latest updates installed, but the Modern Acrobat UX/UI wasn't enabled for you. This option only appears if the Functionality is enabled for you.

~Tariq

[gary_sc]

Hi @Tariq Ahmad Dar Ah, so how does one "enable" access to turn off the new UI? I've seen several requests for this on the forums and didn't have a clue as to how to advise them.

Thank you for this information.

[Tariq Ahmad Dar]

@gary_sc I meant if the user doesn't have the option to enable/disable New Acrobat, it is mainly because the new Acrobat isn't enabled on the user's system. 
However, if you point me to those threads where New Acrobat is enabled but they don't see the option to disable it, I may connect with them and try to figure out the root cause. 

Thanks,
Tariq 

[gary_sc]

Hi Tariq, 

As you know, I'm on holiday right now and doing fairly limited checking up on things Adobe. But, as these issues come up, I certainly will send you a link so that you can iron out the issue Thanks! (Sadly, I have yet to see the recording of the Adobe presentation on the new version. I will return home on Oct. 3rd and will be able to have time after then.)

[telred18]

In my case one Mac didn't have the enable/disable option in the View menu, but another did. The main difference is the first one had the Enfocus PitStop Pro plug-in installed and the second had no plug-ins. As the 'new Acrobat' isn't compatible with that essential plug-in, and causes so many other problems with print production due to missing/broken features, we we're forced to downgrade using backups. Thankfully some of our Macs were still running the old version (preference set not to automatically update). Adobe should compensate users for the problems caused by this 'beta'-quality update, or at least provide an easy way to downgrade to a stable, reliable version.

[gary_sc]

Hello Tariq,

Well, fate was kind, here is a thread of a user who is reverting back to a functioning UI becuase he does not have access to the "Old UI." Just scroll up one message and that should bring you to this person. His name is Telred18.

And for a bonus, here's a commentary on "The Bar."

https://community.adobe.com/t5/acrobat-discussions/adobe-pro-icon-bar/m-p/14120242#M431469

[Christy32522801j3gj]

My hamburger menu is gone as of today. I can't change from one interface to the other. Adobe Acrobat updated today - 10-19-23.

[Jay33063709uhxg]

Thank you for sharing this tip to disable the new Acrobat.  This was exactly the help I needed to revert Acrobat back to a useful tool.  It seems to have worked in the desktop version, but the Chrome browser version still seems to be the new version.  I'd like to change it back also.  The new Acrobat was such a disaster that any new features don't make up for the time lost looking for solutions.  

[lesleyr19932400]

Thank you, Bevi Chagnon. Getting me back to a version where I can actually work efficiently is a major improvement. Unlike the changes Adobe chose to make.

[MDRider]

Are you kidding me? Their response to a request to make the gui look and feel like the one we've been using for 20 years (and pay for dearly) is to say 'Screw you - we know better!"??????? That's absurd. Just make it an option for heaven's sake!

[Brian34192729dc75]

Thank you, Bevi!  I spent 20 minutes trying to "fix" the toolbars in Acrobat before I said to myself, "someone out there has certainly run into this same issue and has a solution." Thank you for being that "someone" and helping me get back to work.

-Cheers!

[Colette29714163pkhb]

This has been a lifesaver – thank you! I have emailed Adobe from my business account to complain – I compared the new-look Acrobat to the New Coke launch of the 1980s, which was also a huge fail.

[johnp9515927]

I got a new latop and it defaulted to the new layout. On Windows, I didn't see a way to customize the toolbars. The new layout was uncluttered, but I needed to click 2 or 3 times to get to something that was 1 click away before, so I reverted back to the old layout. Oddly, I can't find an easy way to switch from the old layout back to the new one, but I guess why would you?

[AutumnRossG]

I found it in View -> Enable New Acrobat.

[cyclopsdx]

I can only find one, good thing about this new update and that is that you've reverted back to how you could batch process reducing file sizes as it was in 9. Why don't you just reintroduce the same UI as that but with updated graphics? There was nothing wrong with the way 9 worked.

[cyclopsdx]

So, by reverting to the previous GUI it disables the one useful tool that you reintroduced into the latest version from 9 - reducing multiple files (see grab). Why can't that still be included if you switch to the previous iteration of the software? And why rename 'Reduce Files' to 'Compress Files'? You are making absolutely unecessary changes for the sake of it. I'm now stuck with using this latest UI abhorration because I find the option to reduce multiple files like this very useful for my workflow. I also notice that you've kept the same design and style for this action from Acrobat 9 - I think that says it all, don't you? If you can apply tools and UI from the previous version, give us the option to revert back to even earlier versions. I think you'll see what people will most likely want to use. This is either corporate arrogance or corporate ignorance at its very worst.

[Abambo]

So, by reverting to the previous GUI it disables the one useful tool that you reintroduced into the latest version from 9 - reducing multiple files (see grab). Why can't that still be included if you switch to the previous iteration of the software?

By cyclopsdx

Does this help?

Any new features of the new UI will be disabled, as that is what you asked for, when reverting. That seems normal. But “Reduce File Size” on multiple files does not seem to be part of the new features…

[cyclopsdx]

Thank you, but I don't see the dropdown option in my Tool bar that you have. I do now have the 'Reduce Multiple files' option pop up when I click on the Tool icon that I've now added, although it does not allow you to do the same thing from the top menu, which is where I've always worked from.