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Acrobat 23.3.204244.0 causes GetPackageFamilyName error on Windows 7

Participant ,
Jul 25, 2023 Jul 25, 2023

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The latest version of Acrobat Pro, updated 3rd July 2023, causes Windows 7 error:

ADNotificationManager.exe - Entry Point Not Found

"The procedure entry point GetPackageFamilyName could not be located in KERNEL32.DLL"

 

Alright, I know Windows 7 is not supported, but was it really necessary for this tiresome Notification Manager (which I'm not interested in) to cause this error every time one downloads a PDF from a web site? Surely it could just have tested for Win7 and avoided making this call?

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New Here , Sep 11, 2023 Sep 11, 2023

What was alarming to me is that the error occurs when downloading a PDF file, not when opening it.  So Adobe Acrobat must have some process running in the background that scans for new PDF files.  As far as I can tell, that's done by AdobeCollabSync.exe; killing that process made the errors go away.  Also see https://community.adobe.com/t5/acrobat-discussions/permanently-disable-adobe-collab-sync/td-p/11733706 for disabling it.

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi @PeterFacey 

 

Thanks for reaching out. 

The version mentioned above is the latest patch for Acrobat. Windows-7 is an outdated OS, and most of the latest applications have not been tested on it. Hence, they are not compatible with Win-7.

As per the system requirement of Acrobat Pro 64-bit, the minimum requirement to run the application is Windows 10 

 

https://helpx.adobe.com/acrobat/system-requirements.html 

AkanchhaS_0-1690391970807.png

 

Please update your OS, to get the Acrobat and other Adobe applications fully functional. 

 

Thanks,

Akancha 

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Participant ,
Jul 26, 2023 Jul 26, 2023

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As I clearly said in the OP, I am aware Windows 7 isn't supported by Adobe. I am not going to upgrade to windows 10 because that would take a fortnight's solid work sitting in front of my PC: that is the effort required to perform a clean install of any new version of windows and all my applications.

 

I repeat: I can see no good reason why this tiresome Notfication Manager could not have tested for win7 and avoided making this GetPackageFamilyName call. Everything else in Acrobat works perfectly well on win7.

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Totally agree. I started experiencing the same issue today.

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Mismo problema. Al querer descargar cualquier pdf, abre ventana de ADNotificationManager.exe porque "No se encuentra el punto de entrada del procedimiento GetPackageFamilyName en la biblioteca de vínculos dinámicos KERNEL32.dll".  Es inaudito. Debería permitírsenos devolver la actualización de Adobe y seguir operando. Windows 7 es muy confiable y, como dijo el usuario anterior, no pienso cambiarlo porque aquí en Sudamérica no contamos con los mismos accesos que en Europa o Estados Unidos a cambiar sistemas operativos en PC antiguos.

Dennos una solución en Adobe. 

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New Here ,
Oct 24, 2023 Oct 24, 2023

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100% agreed

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New Here ,
Sep 11, 2023 Sep 11, 2023

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What was alarming to me is that the error occurs when downloading a PDF file, not when opening it.  So Adobe Acrobat must have some process running in the background that scans for new PDF files.  As far as I can tell, that's done by AdobeCollabSync.exe; killing that process made the errors go away.  Also see https://community.adobe.com/t5/acrobat-discussions/permanently-disable-adobe-collab-sync/td-p/117337... for disabling it.

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Many thanks for the tip. I couldn't agree more with you; at least, this is alarming.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Me pasa lo mismo. 
Estoy en Argentina.. todo nos sale muy caro en relacion a nuenstros ingresos.

Cuando compré Acrobat Pro lo pague en dolares y en ese momento tenia Windows 7.
Lo sigo pagando.  
Si te compré algo para W7 quiero seguir usando lo que compré. Es obligacion de Acrobat de mantener lo que me vendiste.

Si te compré un auto y pavimentaron la calle, el auto tiene que poder usarse en la calle nueva y en la vieja.
Urgente un parche para que desaparezca el error !!!

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