Acrobat 23.3.204244.0 causes GetPackageFamilyName error on Windows 7

[PeterFacey]

The latest version of Acrobat Pro, updated 3rd July 2023, causes Windows 7 error:

ADNotificationManager.exe - Entry Point Not Found

"The procedure entry point GetPackageFamilyName could not be located in KERNEL32.DLL"

Alright, I know Windows 7 is not supported, but was it really necessary for this tiresome Notification Manager (which I'm not interested in) to cause this error every time one downloads a PDF from a web site? Surely it could just have tested for Win7 and avoided making this call?

[AkanchhaS]

Hi @PeterFacey 

Thanks for reaching out. 

The version mentioned above is the latest patch for Acrobat. Windows-7 is an outdated OS, and most of the latest applications have not been tested on it. Hence, they are not compatible with Win-7.

As per the system requirement of Acrobat Pro 64-bit, the minimum requirement to run the application is Windows 10 

https://helpx.adobe.com/acrobat/system-requirements.html 

Please update your OS, to get the Acrobat and other Adobe applications fully functional. 

Thanks,

Akancha 

[PeterFacey]

As I clearly said in the OP, I am aware Windows 7 isn't supported by Adobe. I am not going to upgrade to windows 10 because that would take a fortnight's solid work sitting in front of my PC: that is the effort required to perform a clean install of any new version of windows and all my applications.

I repeat: I can see no good reason why this tiresome Notfication Manager could not have tested for win7 and avoided making this GetPackageFamilyName call. Everything else in Acrobat works perfectly well on win7.

[Ana Natalia31716583s197]

Totally agree. I started experiencing the same issue today.

[Marcos31963667qkov]

Mismo problema. Al querer descargar cualquier pdf, abre ventana de ADNotificationManager.exe porque "No se encuentra el punto de entrada del procedimiento GetPackageFamilyName en la biblioteca de vínculos dinámicos KERNEL32.dll".  Es inaudito. Debería permitírsenos devolver la actualización de Adobe y seguir operando. Windows 7 es muy confiable y, como dijo el usuario anterior, no pienso cambiarlo porque aquí en Sudamérica no contamos con los mismos accesos que en Europa o Estados Unidos a cambiar sistemas operativos en PC antiguos.

Dennos una solución en Adobe. 

[wladimirjosecastillarojas]

100% agreed

[James32215953a1i4 · Accepted solution]

What was alarming to me is that the error occurs when downloading a PDF file, not when opening it.  So Adobe Acrobat must have some process running in the background that scans for new PDF files.  As far as I can tell, that's done by AdobeCollabSync.exe; killing that process made the errors go away.  Also see https://community.adobe.com/t5/acrobat-discussions/permanently-disable-adobe-collab-sync/td-p/117337... for disabling it.

[wladimirjosecastillarojas]

Many thanks for the tip. I couldn't agree more with you; at least, this is alarming.

[Ing. Juan Car32530486mkv6]

Me pasa lo mismo. 
Estoy en Argentina.. todo nos sale muy caro en relacion a nuenstros ingresos.

Cuando compré Acrobat Pro lo pague en dolares y en ese momento tenia Windows 7.
Lo sigo pagando.  
Si te compré algo para W7 quiero seguir usando lo que compré. Es obligacion de Acrobat de mantener lo que me vendiste.

Si te compré un auto y pavimentaron la calle, el auto tiene que poder usarse en la calle nueva y en la vieja.
Urgente un parche para que desaparezca el error !!!

[Safirus]

Just search for file "ADNotificationManager.exe" and rename it to "ADNotificationManager.exe_". It should be located in \Program Files (x86)\Adobe\Acrobat Reader DC\Reader

[PeterFacey]

Thanks. That seems to work. Pity Adobe couldn't tell me this when I raised this matter in 2023.

[Andros]

Este mensaje de error, aparecido en mi PC ahora, cuando yo estoy USANDO READER, PERO NO ACROBAT.11, hace años:

Parece que se produce cuando pido descargar un pdf.

CONSULTA: ¿El cambio "ADNotificationManager.exe_", significa ignorar o ocultar un error de READER, no reparable?. ¿Muerto el mensajero, se acabó el problema?

Tengo la última version de READER, y sigue apareciendo ese error

[Andros]

Yo apliqué esta solucion "ADNotificationManager.exe_".

He visto otra vez el error.

Y veo que tengo "ADNotificationManager.exe_" y "ADNotificationManager.exe".

[PeterFacey]

Yes. It comes back after a while.

[Andros]

Parece que es un problema causado por Acrobat Reader, ultimas versiones o actualizaciones.

No tengo "Acrobat Pro". Sino "Adobe Acrobat XI Pro", muy antiguo, y portatil.

ADOBE DEBE BUSCAR UNA SOLUCION.