In the past week our whole team has suffered through Acrobat DC "Not Responding" (WIN 10). It opens and then freezes just after scrolling for 3 seconds or so - whether we scroll or not. It freezes up. Some have had success uninstalling and reinstalling. What say you?
I had the same problem in Windows 8.1 and I had to deselect Run this program as an administrator in the file properties Compatibility tab in addition to the Enhanced Security changes that Amal mentions above. Doing both is what worked for me.
/t5/acrobat-discussions/acrobat-dc-keeps-freezing/m-p/12927559#M361999May 06, 2022
May 06, 2022
Copy link to clipboard
Copied
I've been having the same issue since the 2022 update. I'm seeing the same issue on several installs at my job. Acrobat will basically become unresponsive for 3-10 seconds after startup. Doesn't matter if it's opening a document or starting Acrobat DC directly.
It appears to be related to a user check as the program becomes responsive after I see the user icon update in the top right corner.
I tried turning off protected mode and it does fix the issue. I have already tried repairing the install and also completely uninstalling acrobat and then re-installing. The issue comes back.
I'd prefer not to leave protected mode off since you stated earlier to turn it back on. I especially don't want to do this on my work computers.
We are sorry for the delay in response. I hope you would be able to fix it by now.
If the issue still persists, we need some more information for a better understanding
Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
Are you on a personal network or on a company domain? Please try to switch the network and download the file to the computer locally and check.
For testing purposes, please try to turn off the protected mode. Go to Edit (Windows), Adobe Acrobat / Reader DC (Mac) > Preferences > Enhanced Security > Turn Off the Protected Mode and Uncheck the Enhanced Security and reboot the computer and check. Note: Please turn on the security after testing.
Try to Add file and Folder to the Whitelist of Acrobat / Reader DC. Go to Edit (Windows), Adobe Acrobat / Reader DC (Mac) > Preferences > Enhanced Security > Add File and Add Folder path > Click OK
Also, make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
/t5/acrobat-discussions/acrobat-dc-keeps-freezing/m-p/11147579#M257863May 20, 2020
May 20, 2020
Copy link to clipboard
Copied
Hi there
A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.
Freeze happens some seconds after every start of Acrobat DC with every PDF file, even when startin the app without PDF file.
I'm on a local computer with internet access without network.
When turning off the Protected Mode everything runs smooth without freezes again. I don't have to uncheck "Enhanced Security" and can leave it checked and it works.
Can I use Acrobat DC without Protected Mode? If not, how can I use PDF file in the meantime, until an update fixes the freeze?
/t5/acrobat-discussions/acrobat-dc-keeps-freezing/m-p/11915079#M304136Mar 21, 2021
Mar 21, 2021
Copy link to clipboard
Copied
I have the same issues with a Windows 8.1 machine. I have 2021.001.20145 release of acrobat reader DC. I have uninstalled, rebooted, re-installed and rebooted. I open the app and as soon as I click in the app window it freezes and I have to close it with the Task Manager. I am runnig the same version of this app on a windows 10 system with no issues (so far anyway). Both machines are 64bit.
Hope you are doing well and sorry for the trouble. Please try to Turn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' turn off the protected mode and Uncheck 'Enhanced Security ' > Click OK and reboot the computer once. Note: Please turn on the security aftertesting to avoid any security risks.
If it still doesn't work, create a new test user profile with full admin rights on Win 8.1 and try using the application there and check
I had the same problem in Windows 8.1 and I had to deselect Run this program as an administrator in the file properties Compatibility tab in addition to the Enhanced Security changes that Amal mentions above. Doing both is what worked for me.
Would you mind sharing the version of the OS and the Acrobat DC application you are using? To check the version go to Help > Aboput Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer.
Also try to repair the installation from the help menu (Win Only) and check.
Also pleaase go through the help pages listed below
/t5/acrobat-discussions/acrobat-dc-keeps-freezing/m-p/12927559#M361999May 06, 2022
May 06, 2022
Copy link to clipboard
Copied
I've been having the same issue since the 2022 update. I'm seeing the same issue on several installs at my job. Acrobat will basically become unresponsive for 3-10 seconds after startup. Doesn't matter if it's opening a document or starting Acrobat DC directly.
It appears to be related to a user check as the program becomes responsive after I see the user icon update in the top right corner.
I tried turning off protected mode and it does fix the issue. I have already tried repairing the install and also completely uninstalling acrobat and then re-installing. The issue comes back.
I'd prefer not to leave protected mode off since you stated earlier to turn it back on. I especially don't want to do this on my work computers.
It's next to unusable now. 2022 update. Tried uninstalling and reinstalling several time. No joy. Looks like its some background task you've made it do. It's that bad i've had to resort to making Microsoft Edge my default PDF viewer (until you fix)!
You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck "Enable protected mode at startup " Turn off the protected mode and Uncheck Enhanced Security > Click OK and reboot the computer. Note: Please turn on the security after testing to avoid any security risk.
I have been trying everything and followed everything mentioned in this page and my Acrobat Pro still freezes within 10 seconds of opening. I don't even see the protected option in the latest version of this. I have a Macbook Air, I have a business and can't afford for this to continue to freeze every single time.
39
Replies
AdChoices
