In the past week our whole team has suffered through Acrobat DC "Not Responding" (WIN 10). It opens and then freezes just after scrolling for 3 seconds or so - whether we scroll or not. It freezes up. Some have had success uninstalling and reinstalling. What say you?
We are sorry for the delay in response. I hope you would be able to fix it by now.
If the issue still persists, we need some more information for a better understanding
Also, make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.
Let us know how it goes.
A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.
Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)
Let us know how it goes
Freeze happens some seconds after every start of Acrobat DC with every PDF file, even when startin the app without PDF file.
I'm on a local computer with internet access without network.
When turning off the Protected Mode everything runs smooth without freezes again.
I don't have to uncheck "Enhanced Security" and can leave it checked and it works.
Can I use Acrobat DC without Protected Mode?
If not, how can I use PDF file in the meantime, until an update fixes the freeze?
Yes protected mode is freezing Reader here as well. Disabling it solved it.
I have the same issues with a Windows 8.1 machine. I have 2021.001.20145 release of acrobat reader DC. I have uninstalled, rebooted, re-installed and rebooted. I open the app and as soon as I click in the app window it freezes and I have to close it with the Task Manager. I am runnig the same version of this app on a windows 10 system with no issues (so far anyway). Both machines are 64bit.
Hope you are doing well and sorry for the trouble. Please try to Turn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' turn off the protected mode and Uncheck 'Enhanced Security ' > Click OK and reboot the computer once.
Note: Please turn on the security aftertesting to avoid any security risks.
If it still doesn't work, create a new test user profile with full admin rights on Win 8.1 and try using the application there and check
Hope it will help
I had the same problem in Windows 8.1 and I had to deselect Run this program as an administrator in the file properties Compatibility tab in addition to the Enhanced Security changes that Amal mentions above. Doing both is what worked for me.
My Acrobat DC keeps freezing and sometimes stays frozen. I have to restart my computer and I lose all of my work.
We are sorry to hear that
Would you mind sharing the version of the OS and the Acrobat DC application you are using? To check the version go to Help > Aboput Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer.
Also try to repair the installation from the help menu (Win Only) and check.
Also pleaase go through the help pages listed below
I've been having the same issue since the 2022 update. I'm seeing the same issue on several installs at my job. Acrobat will basically become unresponsive for 3-10 seconds after startup. Doesn't matter if it's opening a document or starting Acrobat DC directly.
It appears to be related to a user check as the program becomes responsive after I see the user icon update in the top right corner.
I tried turning off protected mode and it does fix the issue. I have already tried repairing the install and also completely uninstalling acrobat and then re-installing. The issue comes back.
I'd prefer not to leave protected mode off since you stated earlier to turn it back on. I especially don't want to do this on my work computers.
I'm currently using version 22.1.20117.0
Thanks Nathan, I appreciate you taking the time to reply to my cry for
help. I have turned off the protected mode and it fixed it for me as well.
I am currently on version: 22.1.20117
[P.I Removed by Moderator]
7/23/2022 - same here; mine doesn't even wait the three seconds; it begins to open then immediately closes; i DESPERATELY need it to work...ugh!
Hope you are doing well and sorry to hear that.
Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html