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I'm in serious need of a new Microsoft Surface Pro device. That device will most likely be the top of the line X model as I've been waiting for 3+ yrs for the Book 3.
I’ve been trying to do the research to see if Acrobat DC desktop will work on ARM as this is the most important program for me that I use on a daily basis.
Can anyone help before I shell out $ 1,800 +??
The only Adobe Acrobat version that runs in ARM architechture is the Acrobat Reader mobile app.
Is this is what you're asking?
As of October 2019 Adobe announced that it is trying to bring all CC aps to this Windows 10 environment ( I read this somewhere and I'm not sure if this is accurate).
Keeping in mind that ARM64 is an entire different beast in the universe of 64bit computing, I would say that you're better off with a regular laptop with Win10 with intel or amd processors since Acrobat is still purely an 32bit applications that has been tested to run in 64bit version of MS Windows that support intel or amd.
Warning, the Surface Pro X cannot run 64-bit Windows apps. That locks you out of most high end apps, and most Adobe apps cannot run. Today Acrobat is 32 bit, and would run, but at any time Adobe might change it to 64 bits. Updates are compulsory so you’d have nothing. Can’t recommend this machine at all. Older Surface Pro are fine.
Acrobat DC worked initially for me on a Surface Pro X but after some time the updates started failing and when trying to reinstall it I never got it to work. So, we have to wait for a real ARM processor version from Adobe. The Reader app and cloud services works fine! /Jon
I'm just now learning all this - my last Surface Pro X ran Acrobat just fine. But I had to replace it due to a warranty issue and now my new computer won't download Acrobat. This really stinks because I use it all the time. I wish I had known.
Where are you trying to download the software from?
I agree the chances of Acrobat (paid) running on ARM are very slim. It includes printer drivers, which must be rewritten for ARM. Not clear whether Adobe have any plans to do this, there are very few ARM computers at all.
I also own a Surface Pro X with AMD processor and 64-bit system. Acrobat Pro has not been able to be updated for some time. That's why I uninstalled and wanted to reinstall. Also with me since the purchase of the Pro X in April the Acrobat Pro ran without problems on the Pro X. Now suddenly there is "compatible desktop app" more. I wonder: what is going on??? Before purchasing the Pro X, I had contacted Adobe support and they had confirmed to me that the Acrobat DC Pro will run on the Pro X. I'm totally disappointed with Adobe!
I went through the exact same problem. You need to install the older version of Creative Cloud (32bit) if you want to use Adobe's software. I contacted support and they gave me the link to download the installer after I asked for it. Nobody in support could understand why I wanted it, they all came with the same BS saying "Acrobat is not available for ARM". It sucks that now with my SPX I have to use older versions of CC.
Thank you ismaelesm. Your tip to ask for the 32-bit installer literally saved me and I am back in business. I actually can't thank you enough.
Meanwhile I have the Acrobat Pro back on my PRO X. It runs and works perfectly. All I had to do was install it through the new Adobe CC Cloud Suite, but through Acrobat Reader (which I signed in with my account). Then it suddenly worked, as before. So the Acrobat Pro runs on ARM 32-bit! 😉
I just received my new Surface Pro X and am having trouble getting Acrobat Pro to load on my desktop. I have deleted all of the Adobe CC Cloud Suite and tried to re-download Acrobat Reader, but I continue to receive an error message. Can you provide a bit more color on what you did to make it work?
Thanks so much.
Without pre-empting further feedback from @derHeidi, I too struggled to get things working. Here are the notes I made to myself as I pursued this, in case I had to do all over again:
I wasted so much time figuring this out; hopefully this helps you. I also posted in a number of Adobe support channels about the main issue - almost impossible to get Adobe ARM apps and 32-bits to coexist on an ARM computer which can only deal with these two types of apps. Adobe changed the CC app manager and now supports only 64-bit apps and ARM but almost no Adobe apps are made for ARM so ARM computers need 32-bit apps. You ahve to choose between two CC versions, choose your poison:
Thank you soooo much it totally worked. Let's hope for ARM support soon.
And you need to uninstall all newer versions of the CC Suite, including Acrobat Reader. Otherwise, the Acrobat Pro will crash again and again.
@derHeidi, thank youfor your suggestion. Was beating my head against the wall trying to fix sudden CC apps issues on my Surface Pro X (ARM). Adobe support was useless... your post solved it.
Hello guys. Sorry for bad english I'm french ! I have the same problem. So I followed exactly what you said but I couldn't log in either on CC or Adobe. Everytime I try to log in I get disconnected. Any help please? Is Adobe Acrobat working now on your Surface Pro X device? Thx
Not as of now. Adobe updated their CC and now it's harder to run an older version of Acrobat. I actually cancelled my subscription and moved to Drawboard; it works fantastic
Thats a pitty. Having very similar issues with my Pro X. Love the device so i might move to Drawboard too.
I have a surface pro x - running adobe acrobat 9.0 (an old box version); running also Acrobat Reader. BUT while i tried to install adobe acrobat 2021 - a current version - doesnt work, couldnt intall at all
++Edited reply, corrected grammar errors,
There seems to be a known issue when installing Adobe Reader DC and Adobe Acrobat Pro DC in parallel (or same current user account in a system), specially if they are different versions.
These two programs share some of the same libraries which sometimes conflict as soon as you open one or the other.
In addition, only the uninstaller package knows how to uninstall itself.
Manually uninstalling and reinstalling using the operating system's built-in configuration settings is not the best approach to uninstall / reinstall Adobe programs completely (or correctly).
If that would be your case, It may be possible that the old installer package and some of its libraries are still lingering around.
This means that if you manually uninstall the old Adobe Acrobat version, for example, some traces of this software will remain in folders and subfolders unkown to the user, making it very difficult to perform a clean installation for the newer version.
That said, when you install a new version, that new installation package will run a small routine to detect if other versions of the installation package exist in the system. If it finds a previous version of an installtion package it may throws errors, or like in your case, would not install at all because the small routine tells the that installation package that a current version already exists.
Can you provide a screenshot of any errors that may pop when it doesn't install at all?
To properly remove old traces of these software, I would suggest to uninstall everything you've installed already, and then use the Acrobat Cleaner and Repair tool.
This tool is known for removing old traces of the software and also preparing the system to accept a fresh reinstallation of Acrobat and Reader.
Actually, 64 bit x86_64 emulator is done by Microsoft, you just need to be an insider.
How well does it work?
Hi, how do I download the Adobe 64 bit x86_64 emulator for the surface pro x. I am part of the windows insider program.