Skip to main content
J
Joyce CK Ho
Participant
March 9, 2022
Question

Acrobat DC Pro doesn't work after the MacOS upgrade to Monterey

  • March 9, 2022
  • 2 replies
  • 1477 views

I've just upgraded my Macbook to MacOS Monterey, and now I cant open the pdf attachment from Outlook.  When I tried to open the pdf file on my device, it just hang there.  I've tried uninstall the app and install it from Creative Cloud again.  Still it doesnt work.  Any suggestion?

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
March 9, 2022

Hi there

 

++ Adding to the discussion

 

What is the version of the Adobe Acrobat/Reader DC application you are using? To check the version go to help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works. 

 

Regards

Amal

 

J
Joyce CK HoAuthor
Participant
March 10, 2022

Mine is the latest version of the Acrobat DC.

Amal.
Amal.
Legend
March 10, 2022

Hi there

 

Would you mind sharing the exact version of the application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed go to Help > Check for updates

 

. Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Also please collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

 

Regards

Amal

[Edited]

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
March 9, 2022

Does it work outside of Outlook? Can you open a PDF file on your disk by double-clicking on it, or by selecting File>Open in Adobe Acrobat? I am running Monterey without a problem (but I am not using Outlook). 

J
Joyce CK HoAuthor
Participant
March 10, 2022

It can barely open the file and then the program seems to keep running and then get stuck there.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices