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1

Acrobat DC Pro hangs when Save As PDF on Mac

Community Beginner ,
May 16, 2020 May 16, 2020

Acrobat DC Pro hangs when Save As on my Mac. The problem appeared about a week ago, it had been working well after I installed it a month ago.

"Save" works after I edit a document, but when I select "Save As" then "Save As PDF " window appears and freezes, shows a rotating circle.

"Save As other" and "Export to" options work, the problem is with Save As (PDF).

 

Thank you for your help.

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Crash or freeze
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Adobe Employee ,
May 18, 2020 May 18, 2020

Hi,

 

Could you please share a screenshot of the window when Acrobat is hanged for you and the Spinning wheel appears?

Thanks

Ayush Jain

 

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Community Beginner ,
May 19, 2020 May 19, 2020

AcrobatProSaveAs_freezes.png

 

Thank you for your help.

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Adobe Employee ,
May 19, 2020 May 19, 2020

Thanks for the snapshot Mark. Could you please confirm one more thing :

 

Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?

 

Regards,

Sandeep Grover

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Community Beginner ,
May 24, 2020 May 24, 2020
LATEST

Thanks Sandeep!

I could access Document Cloud from my desktop.

Then I did the following:

- crearted a folder in my Desktop AcrobatPro -> Home -> Document clou

- logged in to Acrobat Document Cloud online, uploaded a few files.

However, I could not see these uploaded files until I tried to login again from my desktop Acrobat Pro. Clicked on Adobe Account in the desktop app - got to the online login screen, and then to online Document cloud.
Now I can see the files, and also SaveAs PDF works.

Looks like my desktop account was disconneted for Adobe online account even though my desktop app was showing that I was connected.

Could have happened because a few weeks ago I changed my enterprise password to access laptop and other enterprise services, so I got disconnected from my Adobe online account, and my access had not been not renewed until I tried to login again.

 

Thansk for your help!

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