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Acrobat DC Pro hangs when Save As on my Mac. The problem appeared about a week ago, it had been working well after I installed it a month ago.
"Save" works after I edit a document, but when I select "Save As" then "Save As PDF " window appears and freezes, shows a rotating circle.
"Save As other" and "Export to" options work, the problem is with Save As (PDF).
Thank you for your help.
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Hi,
Could you please share a screenshot of the window when Acrobat is hanged for you and the Spinning wheel appears?
Thanks
Ayush Jain
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Thank you for your help.
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Thanks for the snapshot Mark. Could you please confirm one more thing :
Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?
Regards,
Sandeep Grover
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Thanks Sandeep!
I could access Document Cloud from my desktop.
Then I did the following:
- crearted a folder in my Desktop AcrobatPro -> Home -> Document clou
- logged in to Acrobat Document Cloud online, uploaded a few files.
However, I could not see these uploaded files until I tried to login again from my desktop Acrobat Pro. Clicked on Adobe Account in the desktop app - got to the online login screen, and then to online Document cloud.
Now I can see the files, and also SaveAs PDF works.
Looks like my desktop account was disconneted for Adobe online account even though my desktop app was showing that I was connected.
Could have happened because a few weeks ago I changed my enterprise password to access laptop and other enterprise services, so I got disconnected from my Adobe online account, and my access had not been not renewed until I tried to login again.
Thansk for your help!
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