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Keith5FED
Keith5FED
Participating Frequently
September 14, 2020
Answered

Acrobat DC slow on Mac

  • September 14, 2020
  • 3 replies
  • 4165 views

Hello

I'm running Acrobat DC version 20.12.20043.396433 on my MacBook Air on 10.15.6. Both Acrobat DC and MacOS are up to date.

Whenever I run Acrobat DC, it opens OK but it is incredibly slow in doing anything. Even scrolling is dire. All other apps scroll smoothly and immediately but with Acrobat there is a delay and the scrolling is really jumpy.

Can anybody assist please?

Cheers,

Keith

 

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Keith,

     

    ++adding on to the expert's advice.

    You may try resetting the Acrobat's preferences following these instruction: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    Also, to uninstall the application, you can use this cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html 

     

    Let us know if this makes a difference.

     

    Thanks,

    Akanchha

    3 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    September 14, 2020

    Hi Keith,

     

    ++adding on to the expert's advice.

    You may try resetting the Acrobat's preferences following these instruction: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    Also, to uninstall the application, you can use this cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html 

     

    Let us know if this makes a difference.

     

    Thanks,

    Akanchha

    Keith5FED
    Keith5FEDAuthor
    Participating Frequently
    September 15, 2020

    Hi Akanchha

    Thanks - I saw this thread the other day, but couldn't get past the first step because there was no Acrobat Webcapture Cookies file in the preferences folder.

    Cheers,

    Keith

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    September 14, 2020

    Looks like you are not alone: A quick search through the recent questions shows this:

     

    https://community.adobe.com/t5/acrobat/acrobat-pro-dc-slow-redraw-mac/td-p/11429238?page=1

     

     

      Karl Heinz Kremer
      Community Expert
      Karl Heinz KremerCommunity Expert
      Community Expert
      September 14, 2020

      I am using Acrobat DC Pro on a MacBook Pro that is three years old with macOS 10.14 and don't see any problems with the speed of Acrobat. My OS is one version back, so that may make a difference. How old is your MacBook Air? 

       

      The first thing I would try is to uninstall Acrobat, and then re-install to see if that makes a difference. 

      Keith5FED
      Keith5FEDAuthor
      Participating Frequently
      September 15, 2020

      Hi Karl

      Thanks for your reply - my MacBook Air is 2 years old. I'll try some of the other solutions that may be offered in your other thread and then perhaps the reinstallation.

      Keith

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