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Matej22597632ho27
Participant
January 12, 2022
Answered

Acrobat Distiller not working, Apple M1 Pro, OS Monterey

  • January 12, 2022
  • 2 replies
  • 4506 views

I have a new MacBook Pro with M1 Pro chip and I can't open the Acrobat Distiller. Other Adobe products work without problems, even Adobe Acrobat DC. First time I tried to open Acrobat Distiller I got the message "Sorry, something went wrong". When I try to open it now nothing happens. Software is Up to date. Thank you!

This topic has been closed for replies.
Correct answer Matej22597632ho27

Thank you very much anyway! I'll try to contact them.


Hi, just let you know I finally solved the problem. It was caused by a corrupted font activated by FontExplorer X Pro. I deactivated a bunch of fonts and Distiller works like a charm. I found this thread https://community.adobe.com/t5/acrobat-discussions/acrobat-dc-distiller-crashing/td-p/10137786 which helped me. Now I have to find out which font it was.

 

2 replies

G
guyjabs
Participant
April 2, 2023

I need help too. Distiller is not opening for some reason. I've never opened and I'm not sure what it does, but its grayed out. 

Is it supposed to be like that? 

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
January 12, 2022

Did you switch Acrobat to native M1 support? See here for more information: https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html

Based on Adobe's statements, Acrobat (and that would include Distiller) is supported on M1 hardware. I would uninstall Acrobat, then run the Adobe Cleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and then re-install Acrobat again to see if that fixes the problem. 

M
Matej22597632ho27Author
Participant
January 13, 2022

Hi, thank you very much for your reply! I did what you have suggested and I have tried several ways of uninstlalling Acrobat DC, even manually deleting associated files from Application support and other folders in the Library directory. Unfortunately it did not help. In crash log it says this:

 

Process:               Distiller [1498]

Path:                  /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller

Identifier:            com.adobe.distiller

Version:               21.011.20039 (21.011.20039)

Code Type:             ARM-64 (Native)

Parent Process:        launchd [1]

User ID:               502

 

Date/Time:             2022-01-13 13:29:34.9173 +0100

OS Version:            macOS 12.0.1 (21A559)

Report Version:        12

Anonymous UUID:        F3B5DB2E-9034-10C4-750F-41A808DA8175

 

 

Time Awake Since Boot: 490 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        11

 

Exception Type:        EXC_BAD_ACCESS (SIGBUS)

Exception Codes:       KERN_PROTECTION_FAILURE at 0x000000016d947fb0

Exception Codes:       0x0000000000000002, 0x000000016d947fb0

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Reason:    Namespace SIGNAL, Code 10 Bus error: 10

Terminating Process:   exc handler [1498]

 
Any idea how to fix this?
Thank you!
M
Matej22597632ho27Author
Participant
January 13, 2022

Unfortunately, a crashlog is only useful to somebody who has access to the source code of the application. This means that only Adobe can help you with that information. Without knowing what the reason for the crash is, it's impossible to propose any workarounds. I would recommend that you get in touch with Adobe's customer support and see if they can help you. 


Thank you very much anyway! I'll try to contact them.

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