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Participating Frequently
July 20, 2023
質問

acrobat.exe - ma_database.dll Error (entry point not found windows 10)

  • July 20, 2023
  • 返信数 8.
  • 13495 ビュー

Hello Everyone,

Several of my users are receiving this error message:
Acrobat.exe - Entry Point Not Found
The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\x86\ma_database.dll.
I've uninstalled McAfee, shut down, and reinstalled. Still get error message

 

Solved: Acrobat.exe Entry Point Not Found - Adobe Support Community - 13845756
- I had the same issue as the link above on June 6, 2023.
- Trellix says it's not their problem. What is the problem?

Symptom:
When running Acrobat on a PC with Trellix Endpoint installed, it tries to use a DLL from an unrelated Trellix antivirus path.

Since Trellix Endpoint is purchased and used as a vaccine, erasing solutions cannot be used.


tested history)
We didn't have a problem, but it started happening on June 6th.
Trellix Endpoint install + Acrobat.exe install: Error pop-up suddenly appears.
Trellix Endpoint delete : Execute Acrobat.exe normally.
Trellix Endpoint install: Acrobat.exe Error Occurred
Trellix Endpoint install+ Acrobat New Version install: Acrobat.exe error occurred

 

The same symptoms)

Trellix Support Community - Adobe Acrobat / Trellix MVISION Error - Support Community

    このトピックへの返信は締め切られました。

    返信数 8

    Informática CEETA Spain
    Participating Frequently
    January 12, 2024

    Ya se ha resuelto el problema por medio de Trellix, se ha actualizado el agente Trellix a la versión 5.8.1.313, con este cambio Adobe Reader no lanza ningún mensaje.

    Saludos.-

    Participant
    November 22, 2023

    Hi all.

    Trellix are on it and will be solved in Q1 2024!! Probably 9 months later.

    Participating Frequently
    November 22, 2023

    And Trellix swore it wasn't their issue....

    Participating Frequently
    November 20, 2023

    This has now been going on for 6 months.  Where are the "Developers" with fixing this?

    Participant
    November 8, 2023

    Veo que aquí se acumulan los problemas pero nadie los resuelve.

    Hay alguien de adobe que revise las comunidades? que falta de profesionalidad

    Man_in_Kenya
    Participant
    October 24, 2023

    Adobe, what is the update on this. This bug is really frustrating my staff.

    Participant
    October 26, 2023

    Adobe answer: install the 32 bits version instead of 64 bits

     

    Participating Frequently
    October 26, 2023

    That doesn't help people that already have 64 bit pro.

    Participating Frequently
    September 21, 2023

    Same Issue

    Participating Frequently
    September 21, 2023

    I sent them my logs and everything.  Now I cannot get them to answer to save my life....

    Meenakshi Negi
    Community Manager
    Community Manager
    September 26, 2023

    Hi GHFCU Team and Matt324409146j9w,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    The team is working on this issue, and finding the fix may take some time. 

    We will update you once the fix patch is available. We appreciate your patience so far.

     

    Thanks,

    Meenakshi

     

    AkanchhaS8194121
    Legend
    August 1, 2023

    Hi @TrellixEndpoint 

     

    In the reference thread, we have requested for the crash logs from all the users experiencing this issue. 

    Unfortunately, we haven't heard back from any of them. For further investigation, we required logs to share with our engineering team. 

    Could you please share the same with us? It would be helpful.

     

    Collect logs when Acrobat/Reader crashes or freezes

    https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html 

     Procmon Logs: [Windows only]

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

     

    Note: share the logs by uploading them to any cloud storage.

     

    Thanks,

    Akanchha 

    Participating Frequently
    August 15, 2023

    Should I Drag and Drop here?  We are still having this issue and Uninstalling McAfee/Trellix CANNOT be the answer.

    AkanchhaS8194121
    Legend
    September 3, 2023

    I put the link in there and then it was gone.  Do you want me to attach instead?  This whole link thing doesn't seem to be working.


    Hi @GHFCU Team 

     

    The issue has been reported to engineering, and a Bug has been logged.

     

    For further investigation, Could you please share the dumps for the same?

    Here are the steps for how to collect it https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html 

     

    Thanks,

    Akanchha 

     

    HaeLinKim
    Legend
    July 21, 2023

    *** Moved to the right board ***