Copy link to clipboard
Copied
Hello Everyone,
Several of my users are receiving this error message:
Acrobat.exe - Entry Point Not Found
The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\x86\ma_database.dll.
I've uninstalled McAfee, shut down, and reinstalled. Still get error message
Solved: Acrobat.exe Entry Point Not Found - Adobe Support Community - 13845756
- I had the same issue as the link above on June 6, 2023.
- Trellix says it's not their problem. What is the problem?
Symptom:
When running Acrobat on a PC with Trellix Endpoint installed, it tries to use a DLL from an unrelated Trellix antivirus path.
Since Trellix Endpoint is purchased and used as a vaccine, erasing solutions cannot be used.
tested history)
We didn't have a problem, but it started happening on June 6th.
Trellix Endpoint install + Acrobat.exe install: Error pop-up suddenly appears.
Trellix Endpoint delete : Execute Acrobat.exe normally.
Trellix Endpoint install: Acrobat.exe Error Occurred
Trellix Endpoint install+ Acrobat New Version install: Acrobat.exe error occurred
The same symptoms)
Trellix Support Community - Adobe Acrobat / Trellix MVISION Error - Support Community
Copy link to clipboard
Copied
Same issue, logs have been uploaded as requested, silence from Adobe....
Copy link to clipboard
Copied
Adobe, what is the update on this. This bug is really frustrating my staff.
Copy link to clipboard
Copied
Adobe answer: install the 32 bits version instead of 64 bits
Copy link to clipboard
Copied
That doesn't help people that already have 64 bit pro.
Copy link to clipboard
Copied
32 bit version nolonger supported by Adobe as from Jan 2023, see link; https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-reader-32-bit-os.html
Copy link to clipboard
Copied
Veo que aquà se acumulan los problemas pero nadie los resuelve.
Hay alguien de adobe que revise las comunidades? que falta de profesionalidad
Copy link to clipboard
Copied
This has now been going on for 6 months. Where are the "Developers" with fixing this?
Copy link to clipboard
Copied
Hi all.
Trellix are on it and will be solved in Q1 2024!! Probably 9 months later.
Copy link to clipboard
Copied
And Trellix swore it wasn't their issue....
Copy link to clipboard
Copied
Ya se ha resuelto el problema por medio de Trellix, se ha actualizado el agente Trellix a la versión 5.8.1.313, con este cambio Adobe Reader no lanza ningún mensaje.
Saludos.-