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Acrobat PDFMaker Office COM Addin not working after june 2021 update.

Forum|Forum|4 years ago
June 15, 2021
5 replies
12759 views

My Acrobat PDFMaker Office COM Addin have stopped working after Adobe DC Pro have been updated with June 2021 update.

I have tried to register the DLL and what else I could find on the WEB.

I can press "Save as Adobe PDF", and get to choose a file location, but the document are not created.

If I choose "File" - "Print" and choose the Adobe PDF from there, everything works.

I have tried to repair the Adobe PDF Pro DC as well.

Any ideas ?`Thanks

Create PDFs

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Correct answer AnandSri

Hi All!

Thanks for your time and for your cooperation on this.

Hope you are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Download the setup, run it, reboot the machine (if possible) and check the app functionality.

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

Let us know if you still experience any issues.

Regards,
Anand Sri.

O

On The Left Coast

New Participant

Is there another fix to this problem. I have identical symtoms but the June patch will not complete (see below) and the symptoms remains. Adobe and Office 365 apps were reinstalled w/ no joy. The problem began recently under Win10, persists under Win 11. (Office 365 32 bit installed. Q: Will Acrobat work with Office 365 64 bit?)

AnandSri

Correct answer

Community Manager

Hi All!

Thanks for your time and for your cooperation on this.

Hope you are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Download the setup, run it, reboot the machine (if possible) and check the app functionality.

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

Let us know if you still experience any issues.

Regards,
Anand Sri.

D

default8j0784x40kj5

New Participant

Thank you for the hotfix however My company is still having issues when trying to convert shared mailbox folders. there is nothing for an error and nothing found in the logs but will either freeze, ctd or slowly go through the list of emails in the folder and say failed to convert as the only details. If there are more detail I can get please let me know. but this is all I find in the log it gives.

===================================================

Requested:  1,  
Converted to PDF:  0,  
Skipped [Already in PDF]:  0,  
Skipped [PDFMaker failed to convert]:  1

Details of Email to PDF conversion:
Failed to Convert: 
From: , Subject: , Date: , Status: Item failed to convert
---------------------------------------------------

T

Tanvi Rastogi

Adobe Employee

Hi

Can you please share what error are you getting when you try to create PDF from Office applications using Acrobat addin?

Thanks

Tanvi

J

Jeff Griffiths

New Participant

I too am having this issue with 45 end user workstations. There is no error message. The Office product just simply crashes to desktop. I have performed all the above suggestions without success.

G

Gabriel Lafontaine

New Participant

I comfim, it happens on all my workstations..around 30 users that use it frenquently, the only workaround i found till now is.

1. Uninstall Acrobat DC

2. Install an older version.

3. Disable Update from adobe.

This problem is real just tried to install the latest package from june 2021 and the PDFMAKER is not working in office (all 365 up to date installations). i have to manualy reinstall several staions. What a mess.

Please fix it and keep up updated!