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brittanys53274018
Participant
May 23, 2024
Question

Acrobat Pro - 2 tabs closing

  • May 23, 2024
  • 4 replies
  • 1621 views

I use Acrobat Pro.  When I have multiple tabs open and I try to close one tab it closes the tab next to it as well and leaves the rest open.  There are no updates available to Acrobate Pro right now. 

    This topic has been closed for replies.

    4 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 25, 2024

    @Sarah38797512jb3x @Lisaveebee oh wow....I tried replicating the same issue but of course I can't get that weird glitch! 

    It has to be the preferences. You likely have restarted your computer and reset the preferneces. I would just uninstall Adobe Acobat Pro using the uninstaller, and the re-install Acrobat Pro again and see if that works. Sometimes for whatever reason glitchs to do happen

    m
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 25, 2024

    @creative explorer Thanks for letting us know that it works for you.

     

    -Souvik

    S
    Sarah38797512jb3x
    Participant
    July 24, 2024

    Is there any fix to this? I started having the exact same issue recently and it is really obnoxios and making work difficult. This has got to be bug, as it is a very recent issue for me. 

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 25, 2024

    Hi @Sarah38797512jb3x @brittanys53274018 @itd48051803 @Lisaveebee,

     

     

    Hope you are doing well. Thanks for writing in!

     

    I tried to reproduce the issue myself but couldn't. This seems to me to be an issue with the preferences. 

    Would you mind resetting them to default and trying again? Steps can be found here: How to reset Acrobat Preference settings to defaul

     

    If this doesn't work, please share a few pieces of information for further investigation:

    1. The app version number of Acrobat you use (go to Help-> About Acrobat Pro DC);

    2. The Windows version you are on;

    3. A video recording of the entire event.

     

    Look forward to hearing from you.

     

    -Souvik

    S
    Sarah38797512jb3x
    Participant
    July 25, 2024

    The glitch was pretty random anyway, so difficult to replicate. I tired resetting the preferences and that did not fix it. Next I uninstalled Acrobat Pro and reinstalled it and that seems to have resolved it. 

    Thank you. 

    L
    Lisaveebee
    Participant
    June 6, 2024

    I have this problem weekly, and it is so infuriating. Has anyone helped you with this?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 23, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community bugs">
        I
        itd48051803
        Participant
        June 14, 2024

        Is there any solution to this yet? There are multiple users at my company currently experiencing this issue?

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