Acrobat Pro 2020 Suddenly ONLY works with scanner interface

Question

I have been happily using my dinosaur Fujitsu fi-5120C with Acrobate for over 15 years. I tried to add a package from Fujitsu to enhance scans the failed miserably. Deleted that software and suddenly Acrobat ONLY sees the scanner as a WIA and will not let me use its native interface for scanning. Instead it requires me to use the scanner user interface - when it works at all. There is no way to uncheck that box.

I have tried deleting and reinstalling the Twain drivers to no avail.

Besides buying a new scanner - are there any other solutions to this issue?

Thank you!

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using. To check the version go to help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for Updates and reboot the computer once.

Also check for any missing/pending updates for printer/scanner driver and firmware and try updating it and check .

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

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