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sebastienl11533764
sebastienl11533764
Participant
October 31, 2023
Answered

Acrobat Pro 2023 : Black screen issue

  • October 31, 2023
  • 2 replies
  • 1223 views

Hello,

 

When I try to open the Prepress tool on the left pane or the stamping tool, nothing happen and the left panel turn gray without any info, tools. I am running a Mac Studio Apple M2 Max with Sonoma 14.1.

 

I uninstall the app and trash the prefs. And I reinstall Acrobat, and nothing has changed, still stuck with problem.

 

Thanks for the help.

    This topic has been closed for replies.
    Correct answer site-bastion-llc

    I have the exact same issue.

    ANY PDF I open greys out the screen, cannot access any menus and must force-quit Acrobat.
    Turning off New Acotbat also solved the problem for me.

    MBP 2018, 32GB RAM, Mac OS 14.1 , Acrobat version: 23.006.20360

    2 replies

    sebastienl11533764
    sebastienl11533764Author
    Participant
    November 1, 2023

    Hi Amal,

    This issue is with any PDF documents. I also try to reset the preferences of Acrobat. The issue remains the same.


    [PII removed by moderator]

    S
    site-bastion-llcCorrect answer
    Participant
    November 9, 2023

    I have the exact same issue.

    ANY PDF I open greys out the screen, cannot access any menus and must force-quit Acrobat.
    Turning off New Acotbat also solved the problem for me.

    MBP 2018, 32GB RAM, Mac OS 14.1 , Acrobat version: 23.006.20360

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 31, 2023

    Hi @sebastienl11533764 

     

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat Pro you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights or enable the root account in MAC as described here https://support.apple.com/en-in/HT204012 and try using the application there and check.

     

    Let us know how it goes.

     

    Regards

    Amal

    sebastienl11533764
    sebastienl11533764Author
    Participant
    November 1, 2023

    Finally, I did this : Under the View menu, I checked "Disable new version of Acrobat. Everything is back as normal.

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