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ppere
Known Participant
April 18, 2023
Answered

Acrobat Pro Adobe Sign button does not work (Windows 10)

  • April 18, 2023
  • 3 replies
  • 14053 views

Adobe Sign button stopped working few days ago (Windows 10). When clicked, it simply doesn't do anything. I have tried to do everything: restarted my computer, uninstalled and reinstalled Acrobat Pro 64 bit, nothing helps.

 

In my MacBook Pro it works fine. I use that as a workaround.

    This topic has been closed for replies.
    Correct answer Edward28691835ti44

    Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

     

    For languages make sure it is only English and not English with Arabic support.

     

    After doing this booted up acrobat and worked.

    3 replies

    A
    A_Ran
    Inspiring
    September 23, 2024

    I had this problem more than a year ago and fixed it using this thread. I was happily using fill & sign (quite often).

    A few weeks ago it started again - clicking the tool doesn't do anything.

    It took me some time to recollect my memory, get here again and realize it's the same issue; somehow I have the "English with Arabic support" feature installed back. After applying the same steps (programs and features, modify installation, remove arabic support) I can now fill & sign again.

     

    I don't understand how this feature got installed again. I am downloading the updates regularly and it didn't happen before.

    This looks like a bug in the Arabic support. I think many people suffer from it without knowing.

    I would hope that Adobe fix this bug, and also stop installing Arabic support without the user's knowledge.

    E
    Edward28691835ti44Correct answer
    Participating Frequently
    April 24, 2023

    Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

     

    For languages make sure it is only English and not English with Arabic support.

     

    After doing this booted up acrobat and worked.

      P
      ppereAuthor
      Known Participant
      April 24, 2023

      That worked. I would never have guessed myself.

       

      I don't even speak Arabic, but I have prepared some PDFs in Arabic few years ago, maybe that is the reason for having English and Arabic on.

       

      Thanks a lot for your help.

        E
        Edward28691835ti44
        Participating Frequently
        April 26, 2023

        I work in the IT department for a company and a lot of people use it. I noticed when uninstalling it was reading from right to left. And some parts were in arabic. 

         

        No idea why it was installed with arabic as we have everything in English. I think Adobe just enabled it for no reason or by mistake as older installs worked fine.

         

        Hey ho!

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 20, 2023

        Hi @ppere 

        Hope you are doing well and sorry to hear that

        Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

        What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20143 installed. Go to Help > Check for updates and reboot the computer once.

        Also, try to repair the installation from the help menu (Win Only) and see if that works.

        Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

        You may also try to create a new test user profile with full admin rights in Win and try using the application there and check..

         

         

        Regards

        Amal

        P
        ppereAuthor
        Known Participant
        April 20, 2023

        All PDF files have the issue, only on my main Windows computer.

         

        • I have the newest Adobe CC version.
        • I have made the latest Windows 10 updates.
        • I have uninstalled and reinstalled Acrobat.
        • I did reset the preferences by transferring the preferences folder away.
        • I have restarted the computer several times
        • I tested it with my own and my wife’s Adobe ID.

         

        Nothing works. It used to work well for years until about one week ago.

        The sign button doesn’t do anything. This is very odd.

         

        However, Adobe Sign works on my MacBook Pro in IOS and Parallels/Windows 11. I use Mac temporarily as a workaround.

         

        Pekka

        P
        ppereAuthor
        Known Participant
        April 20, 2023

        Full admin rights didn't change the situation either.

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