Acrobat Pro Adobe Sign button does not work (Windows 10)

[ppere]

Adobe Sign button stopped working few days ago (Windows 10). When clicked, it simply doesn't do anything. I have tried to do everything: restarted my computer, uninstalled and reinstalled Acrobat Pro 64 bit, nothing helps.

In my MacBook Pro it works fine. I use that as a workaround.

[Amal.]

Hi @ppere 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20143 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check..

Regards

Amal

[ppere]

All PDF files have the issue, only on my main Windows computer.

• I have the newest Adobe CC version.
• I have made the latest Windows 10 updates.
• I have uninstalled and reinstalled Acrobat.
• I did reset the preferences by transferring the preferences folder away.
• I have restarted the computer several times
• I tested it with my own and my wife’s Adobe ID.

Nothing works. It used to work well for years until about one week ago.

The sign button doesn’t do anything. This is very odd.

However, Adobe Sign works on my MacBook Pro in IOS and Parallels/Windows 11. I use Mac temporarily as a workaround.

Pekka

[ppere]

Full admin rights didn't change the situation either.

[Edward28691835ti44 · Accepted solution]

Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

For languages make sure it is only English and not English with Arabic support.

After doing this booted up acrobat and worked.

[ppere]

That worked. I would never have guessed myself.

I don't even speak Arabic, but I have prepared some PDFs in Arabic few years ago, maybe that is the reason for having English and Arabic on.

Thanks a lot for your help.

[Edward28691835ti44]

I work in the IT department for a company and a lot of people use it. I noticed when uninstalling it was reading from right to left. And some parts were in arabic. 

No idea why it was installed with arabic as we have everything in English. I think Adobe just enabled it for no reason or by mistake as older installs worked fine.

Hey ho!

[Darya29726466iuqv]

Hello everyone!

I have the same problem! how to check the languages, and switch to English only?

thank you in advance for the help! 

[David31307413gae5]

Works! Thank you soooo much 🙂

[Jizheng29841530mvvu]

Finally find the right solution!! Thanks a lot!

[Jon29934318vaiy]

THANK YOU! this actually worked; I have signatures back 🙂

[A_Ran]

I have suffered from this problem for years, then with a new PC it disappeared, and recently with yet another PC it reappeared.

How on earch did you find it? Can't thank you enough!

[Edward28691835ti44]

When uninstalling I noticed the text read from right to left. and there was some arabic looking text during.

Still no reason why they would force it.

[Lee31747196jtpg]

Yes! Thank you, this worked for me too!

The funtion worked fine for me, but after a fresh Windows 10 install and installing Adobe Acrobat Pro, clicking the signature button did nothing. Why have Adobe set "English with Arabic" as the new default for fresh installs, and why has this broken such a basic (but relied upon) feature?!

[Amal.]

Hi there

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Regards
Amal

[AbdurRahmanM]

Hi,

How can I do this in Mac Os? pls guide me, as I am having the same issue and suffering much, thank you

[AbdurRahmanM]

Hi,

How can I do the below in Mac Os? pls guide me, as I am having the same issue and suffering much, thank you

Managed to fix this by going to programs and features. Right click adobe acrobat and select modify.

For languages make sure it is only English and not English with Arabic support.

After doing this booted up acrobat and worked.

By @Edward28691835ti44

[Amal.]

Hi there

Please check out the Mac help page https://support.apple.com/en-in/guide/mac-help/mh26684/mac and see if that works.

~Amal

[AbdurRahmanM]

Alhamdulillah, it worked very well after changing the language setting in the macos. Now the sign and toolbars are enabled and can use them, thank you very much Amal, much appreciated.

[Amal.]

Hi there,

We are glad to hear that. Feel free to contact us for any assistance required in the future.

~Amal

[A_Ran]

I had this problem more than a year ago and fixed it using this thread. I was happily using fill & sign (quite often).

A few weeks ago it started again - clicking the tool doesn't do anything.

It took me some time to recollect my memory, get here again and realize it's the same issue; somehow I have the "English with Arabic support" feature installed back. After applying the same steps (programs and features, modify installation, remove arabic support) I can now fill & sign again.

I don't understand how this feature got installed again. I am downloading the updates regularly and it didn't happen before.

This looks like a bug in the Arabic support. I think many people suffer from it without knowing.

I would hope that Adobe fix this bug, and also stop installing Arabic support without the user's knowledge.