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Participant
April 6, 2021
Question

Acrobat Pro Crashing Constantly on M1 Mac

  • April 6, 2021
  • 21 replies
  • 67441 views

Acobat Pro seems to crash constantly when attempting to edit larger PDF files. Full uninstall/reinstall is not helping. Running on a M1 Mac, Big Sur 11.5.1. Any ideas?

21 replies

Amal.
Community Manager
Community Manager
July 30, 2021

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to edit? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then edit and check.

 

Please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and reboot the system and check if that helps.

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check again.

 

Also please check out the help pages listed below:

- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Additional Information - https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Hope this information will help

 

Regards

Amal

Adobe Employee
August 3, 2021

Hi,

 

Sorry for the inconvenience. Can you please share the below details to help us investigate further

1. What version of Acrobat are you using?

2. Is this file specific? If possible, can you please share a sample file

3. Since when did you start facing this issue?

4. Please share Acrobat crash logs from ~/Library/Logs/DiagnosticReports

 

Thanks,

Rohit Anand

Participant
August 10, 2021

1. Newest version. Was uninstalled and reinstalled etc.

2. Not file specific.

3. Number of weeks ago.