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defaultax5q1x9uojzn
Participant
April 6, 2021
Question

Acrobat Pro Crashing Constantly on M1 Mac

  • April 6, 2021
  • 21 replies
  • 67441 views

Acobat Pro seems to crash constantly when attempting to edit larger PDF files. Full uninstall/reinstall is not helping. Running on a M1 Mac, Big Sur 11.5.1. Any ideas?

    21 replies

    Show previous replies
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 30, 2021

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Is this a behavior with a particular PDF file or with all the PDFs that you try to edit? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then edit and check.

     

    Please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and reboot the system and check if that helps.

     

    You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check again.

     

    Also please check out the help pages listed below:

    - https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

     

    Additional Information - https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

     

    Hope this information will help

     

    Regards

    Amal

    M
    Matt218511724rit
    Participant
    November 21, 2021

    Amal

     

    this answer is totally unacceptable, I'm paying a subsciption to Adobe to provide me with a product that works first time everytime. Any solution that requires me to learn C++ or go into the inner working of my MAC OS is simply a cop-out by Adobe not wanting to take responsibility.

     

    How about putting out a patch-update out so we can get on with doing what we do, which is not reprogramming our computers.

     

    Matt

      S
      Simon267581229svl
      Participant
      October 26, 2022

      agree completely

      i have upgraded my pc to an i9 running windows 11 and the software crashes repeatedly and then when it works, half the functions don't operate...i can't even PRINT out of the damn programme!

      i posted a comment on the community looking for assistance but absolutely nothing from adobe - think i need to cancel my subscription and look elsewhere

       

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