Amal,
Thanks for your response. I am behind on my grad program and will make this a brief reply because time is of the essence. Unfortunately, the suggestions you provide are - no disrespect - useless. The bandaids provided do not "fix" the problem. I have gone so far as to uninstall and install, dump memory, remove cookies, blah-blah-blah - twice. In one hour, the program crashed four times. I am sure you can imagine and understand my frustration. The canned responses to this inquiry are almost insulting, for lack of a better term. The Adobe program is used by THE WORLD, not intermittently by a casual few who find the program "useful." The Adobe platform, its programs, and assimilations garner GREAT usage, e.g., business, medical, research, banking, academia, and the quotidian user at home downloading a manual or other pdf for their need. The disgruntlement I have is that Adobe is passing on the issue to the USER because the problem is longstanding, at least a couple of years, and there is no known cause or fix. Now, I am confident there is some "investigation" occurring. I would find it difficult to believe a problem of this duration and magnitude would not receive attention.
Yet, as the problem persists without sufficient remedy, the "canned" and "rehersed" instructions are all but mute. I recall my grandfather saying, "Better to remain silent and let people think of you foolish, than to speak and remove doubt." Again, no disrespect to those hard at work behind the scenes for the cause and cure. It is prudent to say nothing or convey honesty, "Adobe is aware of the problem and presently has no solutions or estimation when one will be available." This statement is SINCERE and accurate. Most people would prefer the inconvenient truth to the insult of a lie. Then again, I can only speak for myself. I look forward to a solution, whenever it arrives. Again, thank-you for your response.
VR
Nina
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