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Acrobat Pro DC Freezes (Not Responding)

Guest
Dec 17, 2021 Dec 17, 2021

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I frequently get freezing and not responding. 1/2 the time if I let it sit for a few minutes I cant even close it without going to Task manager. I often just open a large file (157MB) and just leave it for 10 minutes for it to do its processing. When I come back it just hanges. Here are the System Parameters:

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 32-bit
Outlook Version: Outlook 2016 32-bit
Available Physical Memory: 24279692 KB
Available Virtual Memory: 2668048 KB
BIOS Version: ALASKA - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 4
Number of Mouse Buttons: 8
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: NVIDIA GeForce GTX 1050 Ti
Version: 27.21.14.5671
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 21.7.20099.454979
Creation Date: 2021/10/05
Creation Time: 12:44:54 AM
Locale: English (United States)
Monitor:
Name: NVIDIA GeForce GTX 1050 Ti
Resolution: 3840 x 2160 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 8
OS Version: 6.2.9200
Page File Space: 38433104 KB
Processor: Intel64 Family 6 Model 165 Stepping 5 GenuineIntel ~3696 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: MAIN
Temporary Directory: C:\Users\till\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 33452368 KB
Total Virtual Memory: 4194176 KB
User Name: till
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS

 

It is up to date. I cant imagine I need to reinstall after 2 months. If I do, could I please be given the version that can go a little longer then a month or 2? As it stands now, this is an unusable option for pdf viewing/editing. Any help would be appreciated. Thank you

 

 

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Dec 30, 2021 Dec 30, 2021

Hi Joel

 

we are sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html and see if that works for you.

 

You may also try to create a new test user profile with full admin rights in Windows and try uisng the application there and check.

 

Regards

Amal

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Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Hi Joel

 

Hope you are doing fine and sorry for the delay in response. As described the application is freezing, I hope you would be able to fix it by now.

 

If the issue still exists, Please go through the steps shared in the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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Community Beginner ,
Dec 25, 2021 Dec 25, 2021

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I had the same issue on a fresh install (and updated) Windows 10 Pro on Dec 24, 2021.
Acrobat DC Pro was becoming 'unresponsive' every time I clicked anything (buttons, menus, etc)
I found the solution in another thread from 2018.

My default account is the built-in Administrator account.

Please note, Windows couldn't fix the compatibility issue on the firt try, I had to click 'next' and let it try another fix (Compatibility Mode: Windows Vista (Service Pack 2); User Account Control: Run as administrator)
Pic of fix:

Here's a link to the original post, and the solution was about halfway down the first page:

Post (page 1):

User: ab19481369

Quoted Text:

This worked for me:

  • Press Ctrl alt del while adobe acrobat reader dc is running (this opens the task manager)
  • Find adobe acrobat reader dc under processes
  • right click - properties
  • run compatability troubleshooter
  • choose recomended settings
  • Program responded normally after this procedure

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Community Expert ,
Dec 25, 2021 Dec 25, 2021

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>>Press Ctrl alt del while adobe acrobat reader dc is running (this opens the task manager)

Just one minor correction: Cntl-Shift-Esc opens the Task Manager. 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Guest
Dec 25, 2021 Dec 25, 2021

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Thank you hellojonny and creamer training. Happy holidays. I will check these out, looks like it might apply to me. I will report back. thank you again.

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Guest
Dec 29, 2021 Dec 29, 2021

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Unfortunately, this didnt work. previously the issue was just adobe acrobat pro dc not responding, now it cause the entire computer to freeze, mouse is intermittentaly unresponsive and other windows dont display properly. I ended up undoing any changes the troubleshooter changed. 

 

It seems to be trying to read or prepare the files I am opening, maybe in the background. Sometimes I notice a box that says "Please wait while the document is being prepared for" theres only 13 pages and it takes more than 9 minutes before completing. 

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi Joel

 

we are sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html and see if that works for you.

 

You may also try to create a new test user profile with full admin rights in Windows and try uisng the application there and check.

 

Regards

Amal

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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This worked a treat thanks

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