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Participant
February 20, 2018
Question

Ongoing Issue Adobe Acrobat DC Not Responding at Startup

  • February 20, 2018
  • 19 replies
  • 81003 views

I've searched the threads on here and this appears to be an ongoing issue. Let me know what files you need and where to send them?  I've uninstalled and reinstalled but no change over several versions of Acrobat DC over the last year.  Running the latest creative cloud.

Current Version :  Adobe Acrobat Pro DC 2018.011.20035

Windows 7 Professional Service Pack 1

Issue: When opening any PDF or just Acrobat DC the program becomes unresponsive after about 15 seconds and then is fully functional after about 85 seconds.  This issue does not happen if you open the pdf in Acrobat DC Reader.

This topic has been closed for replies.

19 replies

Participant
September 16, 2019

I am having the exact same issue. Started about a month ago.  Acrobat Acrobat Pro DC hangs in "not responding".  The program is almost unusable at this point.  I can't make any changes or move throughout a document without the programming hanging with blue circle spinning and "not reponding"  I'm a long time Adobe user and have never had this issue.  Any suggestions on resolution are needed and appreciated.

ls_rbls
Community Expert
Community Expert
September 16, 2019
I re read this entire thread that dates back to 2018. There are a few good solutions offered that you can try. I would start by running the troublshooter for compatibility mode and see if by changing the backward compatibility to an earlier version of the operating system that you have... i am assuming you have Windows as i am not familiarized if in macOS there is a similar troubleshooting option
Participant
April 1, 2019

I think someone mentioned this already - and it works for me since I mostly just read documents.  In Reader, sign out of 'Adobe Online Services'.  I have not had any unresponsiveness at startup since doing that.

Participant
March 26, 2019

As much as I'm aware that saying "I have the same issue" does not help much I can relate here. I work for a MSP that deals with multiple different environments. and we've had this issue at many of our customers (most of them are using Microsoft Terminal Services where it seems to be the most frequent but we've seen the issue on regular workstations as well.)

We are running the latest version of Adobe Reader DC (2019.010.20098 at the time of this writing) on those servers.    

felmahra
Participant
March 22, 2019

Updated to version: 19.010.20098 - seems to solve the issue.

.msp File can be downloaded at below url:

19.010.20098 Out of cycle update, February 21, 2019 — Release Notes for Acrobat DC Products

Participant
March 25, 2019

No. It doesn't. The only solution now is to leave adobe opened and close tabs..

However the freeze happens when the program try to access the account and is more visible on slow lines

Participant
March 15, 2019

Our current work around for now if to leave Adobe Acrobat open in the background and just close tabs. Its 200% faster and every user i've told to do this is saying they might just do this in future lol

Hardly a fix though, Come on Adobe

Participating Frequently
April 15, 2019

Just joining the throng of unhappy Acrobat DC customers who have this 'program not responding' delay when working with the program. Normally I'm quite impressed with the rapid fixes for the print related programs in Adobe CC but the Acrobat team is dragging their feet.

Nancy OShea
Community Expert
Community Expert
April 15, 2019

sparky52t

It could be a conflict with other processes on your system.  As a test, boot up your computer in Safe Mode.  Does Acrobat DC perform better in Safe Mode or is it the same?

Nancy O'Shea— Product User & Community Expert
Participant
March 15, 2019

I am having this same issue, I tried all the best requests in here: 1) Repair 2) Remove Recent Files, etc.  none of that works for me. This is really annoying, Adobe should make this issue a P1 issue in my view. The app locks up for 20 seconds for on every new open. That's got to be a P1....

Participant
March 11, 2019

We are seeing this on multiple users as well. Ii's a brief 3-5 second lag that just doesn't allow any input. Then its back and functioning. When you are reviewing 100's of PDFs per day this time adds up and causes frustration. All on latest version and its been re-installed multiple times.

Any more info?

mikemwb
Participating Frequently
March 10, 2019

Everyday for me....they keep sending me things to do but it is not me it is the program - they need to fix it! NOT RESPONDING FOR 3-6 seconds

douglasg57534953
Participant
March 10, 2019

Hi Mike

Try my suggestions of clearing your recent files and see if it makes a difference.

Regards

Alex

douglasg57534953
Participant
March 8, 2019

Hi All

I had 50 or so users experiencing the same problems for the past few months. Reading multiple posts and applying every suggested fix had no effect. However i realised the problem seemed to be that when Acrobat started up it was looking for something.

  • My first 'fix' to stop this:
    Keep Adobe Acrobat application open in the background. Just close individual tabs. This stopped it having to load whatever it was trying to find every time a pdf is opened.
  • Then i realised it was trying to load the Recent files list.
    Select all Recent files and choose Remove From List on the right hand context menu

Acrobat opens flawlessly every time. Granted this is less of a fix and more of a hack around but i hope it helps a little.

donbarrum
Inspiring
March 8, 2019

THanks so you have found the source of the problem. Should be easy for Adobe to fix this then. Let's hope they don't spend years fixing it.

But, its a problem, because I can remove one file. But my recent is now 100 files, then I have to delete each single one manually. Because the option to remove is gone when I select them all. Any tips on this ?

douglasg57534953
Participant
March 8, 2019

Hi donbarrum, interesting i have not come across that problem. Try the following. From the top menu go to

Edit --> Preferences --> Documents and change the 'Documents in recently used list' to 1 and click OK

That should remove all but the most recent file

Regards

donbarrum
Inspiring
March 5, 2019

I'm having this issue as well. Every time I open Acrobat now, after a few seconds there's a long freeze "not responding" period where I can't do anything. This is extremey frustrating. It started appear with the latest Acrobat (never experienced it before). And troubleshoot or reinstall the program did not work. Still the same, also at my other computer as well - so it has to be something common with the current release and the latest version of windows 10.

Please fix adobe!

version: 19.010.20098

choppper
Participating Frequently
March 5, 2019

I am running the same version and still experiencing the issues.  Still no response from Adobe other than one from meenakshin83966505

It's now officially over 1 year since this thread was made and Adobe still is riding the struggle train - wait never mind their loyal customers are aboard and Adobe is driving it.

Meenakshi Negi
Community Manager
Community Manager
March 6, 2019

Hi All,

Would you please help us with the details as asked below?

- Current application version

- OS version on the machine

- Share the logs with us. Take the help of the Creative Cloud log collector tool from here How to use the Creative Cloud Log Collector tool.

Regards,

Meenakshi