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This is an on going problem with my iMac, running High Sierra v 10.13.6.
Regularly, my acrobat will stop printing. I can open a file, but when I hit Ctrl-P I get the spinning beach ball.
I restarted my computer, now it tells me that I should "please wait a few minutes while the update is installed..."
This comes after I have already uninstalled the application, reinstalled it, restarted my mac, reset my prefs, restarted my mac, searched for a solution, and it never finishes this phantom "update install".
I'll force quit the app, uninstall it again, reinstall it, and maybe it will work?
david
I had the same issue, MacOS 11.4 and the latest version of acrobat.
I tried
So not sure why but maybe it was a permissions issue or something to do with verifying a recent update
Hi Kahmun,
Please try this link to run the cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Once done, try installing the application once again through the link shared above: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html
Let us know if it still doesn't work.
Thanks,
Akanchha
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hello..
i had the same problems as you did. There was a photoshop update in the creative cloud which waited to be downloaded. After i did that Acrobat worked smoothly again. I have no idea why this worked, but it did.
best, d
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Well that didnt work for me. Same issue, mac os 11.5.2 and latest Acrobat. I have no idea how this happened. It was working, then it stopped. No update, no changes. The only thing is it stopped working right after i used photoshop to do something unrelated. So I figured the photoshop upate trick mentioned here would work, but it did not. I also tried re-intalling, and it still somehow manages to come up with this error. WTH adobe? I never realized how much I rely on this one program until it suddenly crapped the bed.
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I had the same problem and I was about to use the cleaner tool.
OS10.15 + latest Acrobat Dc installation.
opening Distiller did the trick for me. Now I realize I need to backup all my custom profiles very quickly.
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Oddly enough I tried updating other things, and for me it was Bridge. Which i rarely use. I updated, opened, closed and then Acrobat started working. Very strange.
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Same issue and the Photoshop update worked magic. Kinda sad, but hey, thanks for sharing, this saved my presentation tomorrow!
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Same here re: Photoshop... you'd think this bug fix would have come through pronto...
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Ditto all above. The Photoshop solution works (w/ Big Sur 11.6 on a 2021 iMac). And WHY hasn't Adobe fixed this longstanding problem in its Acrobat updates?
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I know this is a really old post, and I'm not sure what Windows OS I am running, but I got the same message, opened PhotoShop, and that must have pushed an update through so, the opening of photoshop seems to be a working work around
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Fortunatly I have Photoshop. Its 2023, Adobe get your act together!
Mac OS 13.6.1 (22G313), Acrobat 23.6.20360.0. I have to uninstall and run some cleaning tool then reinstall? Give me a break. Your software engineer time is more valuable than mine?
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It's pretty annoying that you all charge way more for this than you used to, but it sucks more.
Before there was a monthly fee, problems like this were understandable. But now that you charge for this every month it's unacceptable.