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Acrobat Pro DC please wait a few minutes while the update is installed

New Here ,
Apr 29, 2021 Apr 29, 2021

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This is an on going problem with my iMac, running High Sierra v 10.13.6.

Regularly, my acrobat will stop printing. I can open a file, but when I hit Ctrl-P I get the spinning beach ball.

I restarted my computer, now it tells me that I should "please wait a few minutes while the update is installed..."

This comes after I have already uninstalled the application, reinstalled it, restarted my mac, reset my prefs, restarted my mac, searched for a solution, and it never finishes this phantom "update install".

I'll force quit the app, uninstall it again, reinstall it, and maybe it will work?

david

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Print and prepress

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correct answers 1 Correct answer

New Here , Jun 10, 2021 Jun 10, 2021
I had the same issue, MacOS 11.4 and the latest version of acrobat. I tried Quiting CC and reopening - didnt work Restart - didnt work uninstall Acrobat - didnt work Opened a recently updated photoshop (it said verifying update as i opend it) then opened acrobat and problems solved!So not sure why but maybe it was a permissions issue or something to do with verifying a recent update

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New Here ,
May 30, 2021 May 30, 2021

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I'm at 11.3.1 OS and I'm trying to start my Adobe Acrobat pro and I get the same phantom message, "Please wait a few minutes while the update is installed...", which it never does.

Mark

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Yep same here. Mac OS Mojave, MBP.

I cannot actually use Acrobat now until this is resolved. I've tried uninstalling and then re-installing but still not working.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I had the same issue, MacOS 11.4 and the latest version of acrobat. 

I tried

  • Quiting CC and reopening - didnt work
  • Restart - didnt work
  • uninstall Acrobat - didnt work
  • Opened a recently updated photoshop (it said verifying update as i opend it) then opened acrobat and problems solved!

So not sure why but maybe it was a permissions issue or something to do with verifying a recent update

 

 

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Genius. And so random. But it worked...

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Ridiculous... somehow this worked for me too

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New Here ,
Sep 21, 2021 Sep 21, 2021

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LATEST

great, worked for me too. Adobe, please hire this person 🙂

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Same issue here... you guys found a solution yet? 

 

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi Fransj,

 

Sorry for the trouble caused.

 

Could you please let us know the Acrobat and OS version number? Also, share the screenshot of the message that appears.

 

Try once to uninstall the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

 Thanks,

Meenakshi

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Hi, this link does not work in the South East Asian region. Still getting the same issue. Screenshot appended below.

 

I am on the macOS Big Sur 11.6

Kahmun5E06_0-1631628441924.png

 

Thanks! 

 

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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Hi Kahmun, 

 

Please try this link to run the cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, try installing the application once again through the link shared above: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

Let us know if it still doesn't work.

 

Thanks,

Akanchha 

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New Here ,
Sep 16, 2021 Sep 16, 2021

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hello.. 

i had the same problems as you did. There was a photoshop update in the creative cloud which waited to be downloaded. After i did that Acrobat worked smoothly again. I have no idea why this worked, but it did.

 

best, d

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Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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Well that didnt work for me.   Same issue, mac os 11.5.2  and latest Acrobat.  I have no idea how this happened. It was working, then it stopped. No update, no changes.  The only thing is it stopped working right after i used photoshop to do something unrelated.   So I figured the photoshop upate trick mentioned here would work, but it did not.  I also tried re-intalling, and it still somehow manages to come up with this error. WTH adobe?    I never realized how much I rely on this one program until it suddenly crapped the bed.

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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I had the same problem and I was about to use the cleaner tool.

OS10.15 + latest Acrobat Dc installation.
opening Distiller did the trick for me. Now I realize I need to backup all my custom profiles very quickly.

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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Oddly enough I tried updating other things, and for me it was Bridge. Which i rarely use. I updated, opened, closed and then Acrobat started working.  Very strange.

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