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Paule15D5
Participating Frequently
November 22, 2021
Answered

Acrobat Pro DC - signatures not working anymore

  • November 22, 2021
  • 4 replies
  • 71305 views

Since shortly, I am unable to sign any of my pdf's.

This worked fine previously while using my Isabel identification card to sign and lock our invoices.

Now, when I try to certify the pdf or digitally sign, the screen greys out and nothing happens.

Even with my e-ID it doesn't work anymore. Only hitting Esc (repeatedly) brings me back to the pdf.

At first I thought it was linked to my remote connection, but the problem also occurs in the office.

Thank you for your help.

    Correct answer zack33991661d4j1

    I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop. 

    It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins. 

    4 replies

    D
    DWDU384973188giu
    Participant
    July 9, 2024

    install for 

    Z
    zack33991661d4j1Correct answer
    Participant
    April 2, 2024

    I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop. 

    It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins. 

    K
    kabelo_5424
    Participant
    August 12, 2024

    May I know which number did you use to call support?

    R
    Robert25778797b626
    Participant
    August 23, 2022

    I have the same problem.  The suggestion does not work and when I check for updates Adobe reports that the software is up to date.  It was a fresh instal 4 days ago.  The app aperas to have a bug or is compromised. 

     

      P
      ppere
      Known Participant
      April 13, 2023

      I have the same issue after (1) acrobat pro hanging in opening a pdf file. Then I uninstalled and reinstalled Acrobat Pro. Now the signature button is there but it doesn't do anything.

       

      I have used Adobe Sign a lot. This is really odd.

      P
      ppere
      Known Participant
      April 25, 2023

      Hi there.

       

      Hope you are doing well and thanks for reaching out.

       

      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

       

      Also try to repair the installation from the help menu (Win Only) and see if that works.

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

      You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

      If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
      https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

       

       

      Regards
      Amal


      I got an answer in another discussions chain.

      https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-adobe-sign-button-does-not-work-windows-10/m-p/13747590#M409176 

      I had language settings English and Arabic (in addition to only English. When I took that away and restarted Axrobat it started working again. (windows control panel > programs and features > Adobe Acrobat > (right click) change > Adobe Acrobat Application Maintenence ...)

       

      Hope this helps.

      Pekka

       

       

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        November 22, 2021

        Hi Paule

         

        Hope you are doing well and sorry for the trouble. As described you are unable to sign the PDFs as the screen greys out.

         

        Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Signatures > Creation and Appearance > Click More and uncheck 'Use modern user interface' > Click OK and reboot the application and check.

         

        Regards

        Amal

          P
          Paule15D5Author
          Participating Frequently
          November 22, 2021

          Dear Amal,

          Thank you, the signing works but I get immediately this message:
          [cid:image001.png@01D7DFC4.70E30830]


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