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KevinFWS
Participant
February 10, 2021
Question

Acrobat Pro DC very slow after update

  • February 10, 2021
  • 4 replies
  • 13571 views

My Acrobat just updated automatically this morning, and it's now virtually useless for the work my job requires on a daily basis. I use the program to create and edit PDFs, some small, some large. I've had some slight issues in the past with the speed of the program, but nothing like what I'm experiencing now.

 

I've checked for further updates with the program as well as my system (running on Windows 10), and both are up to date. I'm not sure if this is a wide-spread issue or just on my machine, but I'm hoping someeone can provide some insight into what's going on so I can use this program again.

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    4 replies

    A
    Axel23133830x6o2
    Participant
    February 19, 2022

      russellm27747538
      russellm27747538
      Participating Frequently
      February 19, 2022

      Solved what? Solved the Pan to Marquee error? Solved the crashing? Solved the idiocy of not working in Teams? What exactly did "this" solve?

        A
        Axel23133830x6o2
        Participant
        February 20, 2022

        The headline said Re: Acrobat Pro DC very slow after update . That's what it solved.

        russellm27747538
        russellm27747538
        Participating Frequently
        February 18, 2022

        Update: February 18, 2022...

         

        Still pathetically slow and glitchy on even the most powerful machines. 

        • Pan command STILL AFTER THREE YEARS inexplicably converts to MARQUEE ZOOM when trying to pan.
        • Pan command glitchy and slow on touch screen or see above.
        • Becomes non-functional in most Microsoft Teams meetings.
        • Inability to draw anything  without errors or crashing.
        • Crashes regularly.
        • Adobe is of no help whatsoever.
        • About to abandon this garbage dunpster of a program and migrate to BlueBeam.
          J
          judies51544517
          Participating Frequently
          February 18, 2022

          I hear you!  I don't know what to do. Or how else to read a .PDF file.

          cesar.cintron
          cesar.cintron
          Inspiring
          February 16, 2021

          I have been having similiar issues with Acrobat PRO DC Versions 21.001.20138.
          The only solution I found was disabling the Acrobat sand box protections. Preferences/Security (Enhanced) and uncheck "Enable Protected Mode at startup".

          Once disabled Acrobat performed as expected.


          Edition Windows 10 Pro Version 20H2
          Processor AMD Ryzen 5 3600 6-Core Processor 4.20 GHz
          Installed RAM 64.0 GB

          With Acrobats sandbox turned on Acrobat is unusable.

            E
            elitecmspro
            Participant
            July 15, 2021

            If I could LOVE this, I would. THANK YOU!

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            February 11, 2021

            Hi Kevin

             

            Hope you are doing well and sorry for the trouble. As described you are experiencing a lag in the speed of Adobe Acrobat Pro DC after the latest update

             

            Please try to reboot the computer once and see if that helps.

             

            If it still doesn't work, please try to repair the installation and reboot the computer once more. Go to Help > Repair Installation.

             

            You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at start up' Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.

            Note : Please turn on the security after testing to avoid any security risks.

             

            If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check if that helps.

             

            Regards

            Amal

             

             

             

            K
            KevinFWSAuthor
            Participant
            February 11, 2021

            Hi Amal,

             

            I have tried all of your suggestions above but still no luck - the program's speed has not improved. After all above I had also tried uninstalling and re-installing the program entirely, and am still having the same issues. Again, it wasn't nearly this bad before the update. Here are some specifics on my machine if it helps:

             

            Windows 10 Home

            Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz

            12.0 GB ram

            64-bit operating system, x64-based processor

             

            Let me know if more info is needed, thanks.

             

              K
              KevinFWSAuthor
              Participant
              February 11, 2021

              Amal - Just a quick update:

               

              I've tried now to edit simiar PDFs on another machine - my 2019 Macbook Pro. All software is up to date, and just as with my PC, Acrobat automatically updated on my Macbook and is incredibly slow. 

               

              It does seem on both machines that the issue gets worse when I use the zoom feature; the greater the magnification, the slower the program. When magnified close to the max, the program becomes nearly unusable, becoming unresponsive for several seconds, sometimes minutes at a time after just a single keystroke when making any changes on the document.

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