Participant

Question

Acrobat Pro DC very slow after update

Forum|Forum|5 years ago
February 10, 2021
4 replies
13571 views

My Acrobat just updated automatically this morning, and it's now virtually useless for the work my job requires on a daily basis. I use the program to create and edit PDFs, some small, some large. I've had some slight issues in the past with the speed of the program, but nothing like what I'm experiencing now.

I've checked for further updates with the program as well as my system (running on Windows 10), and both are up to date. I'm not sure if this is a wide-spread issue or just on my machine, but I'm hoping someeone can provide some insight into what's going on so I can use this program again.

This topic has been closed for replies.

A

Axel23133830x6o2

Participant

russellm27747538

Participating Frequently

Solved what? Solved the Pan to Marquee error? Solved the crashing? Solved the idiocy of not working in Teams? What exactly did "this" solve?

A

Axel23133830x6o2

Participant

The headline said Re: Acrobat Pro DC very slow after update . That's what it solved.

russellm27747538

Participating Frequently

Update: February 18, 2022...

Still pathetically slow and glitchy on even the most powerful machines.

Pan command STILL AFTER THREE YEARS inexplicably converts to MARQUEE ZOOM when trying to pan.
Pan command glitchy and slow on touch screen or see above.
Becomes non-functional in most Microsoft Teams meetings.
Inability to draw anything without errors or crashing.
Crashes regularly.
Adobe is of no help whatsoever.
About to abandon this garbage dunpster of a program and migrate to BlueBeam.

J

judies51544517

Participating Frequently

I hear you! I don't know what to do. Or how else to read a .PDF file.

cesar.cintron

Inspiring

I have been having similiar issues with Acrobat PRO DC Versions 21.001.20138.
The only solution I found was disabling the Acrobat sand box protections. Preferences/Security (Enhanced) and uncheck "Enable Protected Mode at startup".

Once disabled Acrobat performed as expected.

Edition Windows 10 Pro Version 20H2
Processor AMD Ryzen 5 3600 6-Core Processor 4.20 GHz
Installed RAM 64.0 GB

With Acrobats sandbox turned on Acrobat is unusable.

E

elitecmspro

Participant

If I could LOVE this, I would. THANK YOU!

Amal.

Community Manager

Hi Kevin

Hope you are doing well and sorry for the trouble. As described you are experiencing a lag in the speed of Adobe Acrobat Pro DC after the latest update

Please try to reboot the computer once and see if that helps.

If it still doesn't work, please try to repair the installation and reboot the computer once more. Go to Help > Repair Installation.

You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at start up' Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.

Note : Please turn on the security after testing to avoid any security risks.

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check if that helps.

Regards

Amal

P

P+L Isaac

Participant

(This is a respectful reply but an honest one.)

This is a completely useless response to a legitimate problem that the software is having and that a great many paying customers are becoming increasingly frustrated with. It's akin to saying "did you try turning it off and on again". To be clear Adobe: most of us who come on to these forums are tech savvy enough to have tried that and if that would have solved the issue, we wouldn't even be on here.
I would suggest that Adobe develop a policy of fully vetting/testing their updates to make sure that the products that we pay for and a lot of businesses depend on be in proper working order instead of putting out subpar updates and useless responses to actual problems.
If Adobe isn't going to do the aforementioned, then please consider abandoning the subscription model and allowing us to pay for a stable version that we can depend on, once it's developed.

K

KevinFWSAuthor

Participant

100% Agreed here. It's now been 8 months since posting this question. I've still spent time scouring the web for info on this with no luck. I've just been left in the dark, hopeful that Adobe would fix the issue in a subsequent update, but that hasn't happened. It's still slow as ever just as it was from the start of this update at the beginning of the year.

I've also tried the "fix" that cesar.cintron posted about disabling sandbox protections. Not sure if someone else marked that as the correct answer, and if it is for you then that's great, but this didn't do anything for the speed of the program on either my PC or Macbook. It did however, correct another issue I began having after, you guessed it, another update from Adobe. I won't get into it as it's entirely unrelated, but it was the removal of a feature I use CONSTANTLY, albeit a basic one. I assume it's just a glitch in the new update, but it's still very frustrating that things like this continue to happen and slip passed quality control, leaving us as paying customers to flock to a "support community" to find workarounds ourselves. So anyway, after finding that the sandbox workaround fixed this small issue for me, at least I have that back.

Anyways, all to say I'm disappointed that the team at Adobe doesn't seem to care about their paying subscribers. I for one will be on the lookout for a similar program for my needs that is more user friendly, and one that I feel offers greater value and support to me as a consumer.

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