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KevinFWS
Participant
February 10, 2021
Question

Acrobat Pro DC very slow after update

  • February 10, 2021
  • 4 replies
  • 13569 views

My Acrobat just updated automatically this morning, and it's now virtually useless for the work my job requires on a daily basis. I use the program to create and edit PDFs, some small, some large. I've had some slight issues in the past with the speed of the program, but nothing like what I'm experiencing now.

 

I've checked for further updates with the program as well as my system (running on Windows 10), and both are up to date. I'm not sure if this is a wide-spread issue or just on my machine, but I'm hoping someeone can provide some insight into what's going on so I can use this program again.

    This topic has been closed for replies.

    4 replies

    A
    Axel23133830x6o2
    Participant
    February 19, 2022

      russellm27747538
      russellm27747538
      Participating Frequently
      February 19, 2022

      Solved what? Solved the Pan to Marquee error? Solved the crashing? Solved the idiocy of not working in Teams? What exactly did "this" solve?

        A
        Axel23133830x6o2
        Participant
        February 20, 2022

        The headline said Re: Acrobat Pro DC very slow after update . That's what it solved.

        russellm27747538
        russellm27747538
        Participating Frequently
        February 18, 2022

        Update: February 18, 2022...

         

        Still pathetically slow and glitchy on even the most powerful machines. 

        • Pan command STILL AFTER THREE YEARS inexplicably converts to MARQUEE ZOOM when trying to pan.
        • Pan command glitchy and slow on touch screen or see above.
        • Becomes non-functional in most Microsoft Teams meetings.
        • Inability to draw anything  without errors or crashing.
        • Crashes regularly.
        • Adobe is of no help whatsoever.
        • About to abandon this garbage dunpster of a program and migrate to BlueBeam.
          J
          judies51544517
          Participating Frequently
          February 18, 2022

          I hear you!  I don't know what to do. Or how else to read a .PDF file.

          cesar.cintron
          cesar.cintron
          Inspiring
          February 16, 2021

          I have been having similiar issues with Acrobat PRO DC Versions 21.001.20138.
          The only solution I found was disabling the Acrobat sand box protections. Preferences/Security (Enhanced) and uncheck "Enable Protected Mode at startup".

          Once disabled Acrobat performed as expected.


          Edition Windows 10 Pro Version 20H2
          Processor AMD Ryzen 5 3600 6-Core Processor 4.20 GHz
          Installed RAM 64.0 GB

          With Acrobats sandbox turned on Acrobat is unusable.

            E
            elitecmspro
            Participant
            July 15, 2021

            If I could LOVE this, I would. THANK YOU!

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            February 11, 2021

            Hi Kevin

             

            Hope you are doing well and sorry for the trouble. As described you are experiencing a lag in the speed of Adobe Acrobat Pro DC after the latest update

             

            Please try to reboot the computer once and see if that helps.

             

            If it still doesn't work, please try to repair the installation and reboot the computer once more. Go to Help > Repair Installation.

             

            You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at start up' Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.

            Note : Please turn on the security after testing to avoid any security risks.

             

            If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check if that helps.

             

            Regards

            Amal

             

             

             

            P
            P+L Isaac
            Participant
            October 2, 2021

            (This is a respectful reply but an honest one.) 

            This is a completely useless response to a legitimate problem that the software is having and that a great many paying customers are becoming increasingly frustrated with.  It's akin to saying "did you try turning it off and on again".  To be clear Adobe: most of us who come on to these forums are tech savvy enough to have tried that and if that would have solved the issue, we wouldn't even be on here.  
            I would suggest that Adobe develop a policy of fully vetting/testing their updates to make sure that the products that we pay for and a lot of businesses depend on be in proper working order instead of putting out subpar updates and useless responses to actual problems. 
            If Adobe isn't going to do the aforementioned, then please consider abandoning the subscription model and allowing us to pay for a stable version that we can depend on, once it's developed.  

              B
              BCCamper203
              Participating Frequently
              January 17, 2022

              Agreed. I'd love to go back to whatever version was summer of 2020 when I could actually print my files. Updates and limited what files I can print. I have followed every step they asked me to follow but then they just ask me to uninstall and reinstall again. If it didn't work the first 2 times, why suggest it again?

               

              They have twice offered to do a screen share with me to see the problem in real time, but when I've responded the same day, I get nothing back from them. They finally got a file from me and they admitted there is a problem, but no update or fix.

               

              I bump my thread every week or so with a comment.

              https://community.adobe.com/t5/acrobat-reader-discussions/the-document-could-not-be-printed-an-error-occurred-while-printing-the-document/td-p/12471629


              I put Adobe in the trash on my MAC. Apparently that does not get rid of all the files. 

              Now when I open a .pdf file Apple's Preview APP will open the .pdf.  But there are basic features lacking on Preview.  I need Adobe Reader back!  Have used it for 25 years and the past 2 years have been a nightmare. 

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