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aniko_w
New Participant
March 14, 2025
Answered

Acrobat Pro - Fonts/text is invisible!! HELP

  • March 14, 2025
  • 9 replies
  • 3035 views

When I look at my 357 page PDF online it is perfect. But when I download and open on my mac desktop - the fonts are all invisible. See attached photo - one online and one in deskop software.

 

I have uninstalled Adobe Pro - did nothing.

 

When other open file it works fine - just not on mine.

 

I was able to open these same files perfect on Tuesday - but not since I upgraded to pro version yesterday.

 

Please help as I need to extract pages and it says its too big online.

 

I'm in Hungary so downloaded from that store (but my language is English).

    Correct answer Meenakshi Negi

    Hi All,

     

    Thank you for your patience.

     

    Please try updating the application to the latest optional update version. In Acrobat, go to Help > Check for updates.

    After updating the application, try rebooting the machine. Then, check if you can view the PDFs without any issues.

     

    For more information on the latest optional update, refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

     

    9 replies

    S
    Sunny_warrior4852
    New Participant
    March 19, 2025

    Also a problem here!

    My marketing team have been experiencing this for the last week or so when trying to edit our PDF's

    The image is missing text using Google font "Work Sans" and bootstrap icons are also completely missing!

    All are working on build 25.1.20432.0 and the latest mac OS

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    March 20, 2025

    Hi All,

     

    Thank you for your patience.

     

    Please try updating the application to the latest optional update version. In Acrobat, go to Help > Check for updates.

    After updating the application, try rebooting the machine. Then, check if you can view the PDFs without any issues.

     

    For more information on the latest optional update, refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

     

    T
    Tim the old guy
    New Participant
    March 20, 2025

    Yes, you've fixed it!  Thanks.

    M
    marcus_____
    New Participant
    March 17, 2025

    Is there any solution or link to a version prior to this unitl it is fixed? 

    The Build is 25 . 1 . 20432. 0 (Acrobat Pro Mac)

    S
    soul_3353
    New Participant
    March 15, 2025

    The same for me. I cannot read some documents. I have a macbook and I'm in France.

    I hope that issue will be solve asap.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 17, 2025

    Hello Aniko,

     

    I hope you're doing well, and we apologize for the delayed response and the trouble.

     

    Could you please share a PDF file in which the fonts are not visible, and the current version of Acrobat installed? To identify the app version, see this article.

     

    Please share the file with us for further investigations.

     

    Thanks,

    Anand Sri.

    X
    xincheng_9334
    Participating Frequently
    March 15, 2025

    I also have the same problem.  It was fine in old version.  But it doesn't work after update.  In my case, all the math symbols do not show up.  Just redirect to my post: https://community.adobe.com/t5/acrobat-discussions/failed-to-show-any-math-symbols-after-update/td-p/15212388

    M
    marcus_____
    New Participant
    March 15, 2025

    Same. It renders fine in any other pdf viewer. 

      A
      aniko_wAuthor
      New Participant
      March 15, 2025

      Well, at least I am not alone in my frustration. I though I was losing my mind. Hopefully we get a fix soon as I need launch a seroes of ebooks! 

      T
      Tim the old guy
      New Participant
      March 15, 2025

      Yes, this is exactly the problem I'm having.  I download a bank statement from Navy Federal Credit Union or a document from the Medicare website, and I just can see the basic bank or Medicare form with no information personalized to me in it, such as name, transactions, etc.  I called Navy Federal and was told the PDF they sent me (by email, separately from the one I downloaded) was perfect.  But when I opened it, it's the same blank form I downloaded with no personalized data in that form.  This just started about a week ago.  How do we get the Adobe engineers on this?  I'm using the Mac version, Adobe Acrobat Pro, Continuous Release, Version 2025.001.20432.  Thanks.

        T
        Tim the old guy
        New Participant
        March 15, 2025

        Here's the screenshot of the Navy Federal bank statement when I view the PDF.

        X
        Xiaobo31581798igia
        Participating Frequently
        March 15, 2025

        I also have the same issue, It’s happened  this week, I used the same file normally before, but after I opened the same file again this week, the content was not visible. Only Mac os has this issue.

          M
          meaghan_4870
          New Participant
          March 14, 2025

          I have exactly the same issue. Last wednesday everything worked fine, but since today I can't see any text in PDF's just like you described. I also tried on 2 other MacBooks and they have the same issue. I've also uninstalled Creative Cloud, but nothing works.

          Hope it will be fixed soon!

            D
            Deborah28367189prcn
            New Participant
            March 14, 2025

            Same for me! And I cannot find a way to downgrade my Acrobat Pro to the working version.

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